Element Chandler Fashion Center

Planned to stay 6 nights. Opted to pay the higher price vs other hotels in Fashion Center area based on pics, reviews and Marriott brand. Paid for a king and got two queens. Didn’t ask to switch because we knew we’d be canceling rest of reservation once we walked into room. Room is small. TV is smaller which wouldn’t be big deal except that it was across the room next to kitchenette. Also, there was no signal so we couldn’t watch. Carpet next to beds was dingy. Minor upkeep and maintenance issues. If the price was average, you’d get what you pay for.

2 weeks ago

The rooms we got looked great when we got there but soon it became apparent it wasn’t that great. The beds are okay but the pillows were horrible and would go flat. The walls are thin and I could hear the people upstairs walking and thumping around all night. If anyone was in the hall you could hear that too. I hardly slept that night. The pull out bed didn’t work right and had no sheets on it, I didn’t bother to ask for any because there were crumbs all over the mattress. The size of the rooms are nice for families with kids. Under the kitchen sink was a complimentary roll of paper towels, when I opened them they were hard and mold was growing all over it. Breakfast the next morning was less than desired. The labels for the food were lacking and not very many options. They had two different breakfast sandwiches but they weren’t labeled different. I am allergic to pepper and the one I got was a jalapeño biscuit with pepper jack cheese. All it said on the label was sausage, egg and cheese. I was very upset when I started eating it and started getting my reaction. The breakfast associate didn’t even greet us when we arrived, she often was gone for long stretches of time. She also wasn’t even dressed in a way you could tell she worked there, jeans, no name tag, and a hoodie. I watched as she wore gloves to clean up the breakfast areas of fallen food and then with the food in her hand she refilled some berries and other foods with those same dirty gloves. It was very gross. I don’t think I would return here with my kids if I had other options.

3 months ago

We are in the area for one week. We arrived at 10:00 pm on a Saturday. I had reserved a king room and was hoping for an upgrade. They were fully booked so no upgrade but he did indicate that I was assigned a larger room. When I got to the room I realized that larger means two queens not the king I reserved. Not a problem. The shower makes up for everything! One of the best walk-in showers and great water pressure! The daily breakfast is good especially the yogurt bar with delicious berries. An attendant constantly cleaning and replenishing food. I like that part of the floor is hardwood. Housekeeping is every other day but you can request daily. She did a good job. I always leave a tip. The only negative is that we didn't know much about the facility. Didn't know about the happy hour, pool hours, etc. I think they could put a flyer in the rooms. They probably have a QR code somewhere. So many restaurants within walking distance. We ate at a different one every night.

3 months ago

If I could give this location 10 stars I would!!! Beautiful, comfortable, clean room. Front desk was considerate, kind and went above and beyond!!! Amazing stay I highly recommend!!!

a week ago

I had a great stay at the Element Fashion Center in Chandler. I found the staff very friendly and accommodating and nothing was too much trouble for them. Breakfast was on par with what was expected, the choice is rather limited but enough to calm down and empty stomach in the morning.||During my stay the hotel had a social "happy hour" kind of event during which the served various nibbles and snacks and free beer; on my first evening at the hotel this happy hour was a good enough dinner for me.||I cannot forget to mention that I spent Halloween at the hotel lobby was adequately decorated.||The rooms are clean and well appointed and everything functions as intended.||If I find myself in the area again I would not hesitate to stay there again.

4 months ago

We have always appreciated staying here as it has one of the best family of 5 room setups - the 2 queens with a pull out couch. It works very well for us at a reasonable price. The free breakfast has been a big draw too, since that would set us back another $50-75 if we went to a restaurant each morning. The front desk was very helpful and friendly. The breakfast has definitely cut back over the recent years as it was now much less of a spread than before. It still does the job. Our room with the kitchenette and decent sized refrigerator are a big help. The bathroom light switch and some wall plug plates looked beat up and there were points of wear starting to come through around the room, but it is still in decent shape. Bed is ok but not what you would call comfortable. We will certainly be back again.

5 months ago

Great customer service as always, and the yogurt bar and happy hour make it one of my favorite hotel brands to stay at in America. I wanted to especially thank Ashley and Emilee for their fantastic customer service provided throughout my stay.

2 months ago

Stayed at the Element while in Chandler on business. My usual hotel, the Cambria, was booked so grabbed this one because it was well rated and still in walking distance to my office. Staff were great but my room smells like old food and isn’t all that clean; garbage left on the window sill, comforter has a big blob of neon pink (nail polish?) on it, and overall the furnishings and fixtures look tired / used. Won’t be back.

5 months ago