Residence Inn Phoenix Chandler/South

We really wanted to love this hotel. It was in a good location, and the lake and outdoor areas were lovely. The heated pool was nice. Front desk staff and breakfast area staff were very kind. Food at breakfast was pretty good. The room we reserved wasn't available, so they gave us two rooms instead. We didn't really need two rooms, but they did try to make it right. The biggest issue we had was with the rooms themselves and with housekeeping. We were told housekeeping was every other day. However, on the second day of our stay, housekeeping didn't come. We asked for more towels that evening and mentioned that housekeeping hadn't come by, and the front desk said they made a note and someone would be by the next morning. On day 3, housekeeping didn't come. On day 4, housekeeping did come to one of the rooms we were staying in, but not the other. They did not actually clean anything (shower and sink were clearly not cleaned), just provided new towels and made the bed. On day 5, housekeeping came to the other room. We certainly don't need daily housekeeping, but we couldn't figure out when to expect it, and we kept running out of toilet paper and clean towels. One room also had no shampoo. In general, the rooms were okay, but didn't seem very clean. There was a lot of mold and rust in the shower, some mildew on the ceiling, and the floor of the shower looked incredibly dirty. Overall, an okay stay, but for the price, I think I'd choose somewhere else next time.

3 months ago

My family has stayed at this hotel several times while visiting relatives for Christmas, and we always appreciate the spaciousness of the two-bedroom suite, which truly feels like a home away from home. The front desk staff were consistently friendly and helpful throughout our stay.||Our experience was comfortable and quiet, though the hotel is beginning to show signs of aging. For instance, one of the kitchen cabinet hinges was broken, and the bathroom sink drained very slowly. The Wi-Fi speed was 10 Mbps for both download and upload, which was sufficient but nothing exceptional.||The hotel offers a free daily hot breakfast (except on Christmas Eve and Christmas Day), but we’ve noticed the variety of breakfast items has declined over the years.||One drawback is the $15 daily parking fee, which feels unnecessary given the ample parking available in the area.||Overall, despite minor inconveniences, my family plans to stay here again the next time we visit Chandler.

5 months ago

This was a beautiful property. Right on a little lake. Geese were in and around the water with some babies. The staff was friendly and fantastic. Melissa made breakfast and it was delicious!! She was so perky & friendly. Thank you for making our morning, Melissa.

3 months ago

Very comfortable beds, very friendly and helpful staff, clean and modern suites, decent complimentary breakfast, amenities include pool, gym, and laundry room, pet friendly, nice outdoor seating areas, and very close to shopping and restaurants. Overall, we had a great experience, and I highly recommend The Residence Inn in Ocotillo, Chandler.

a month ago

Good: Friendly check-in. Grounds were nice enough. Not good: Room seemed relatively updated, but not wonderfully cleaned. Got in late and went to bed, in the morning we found questionable smears on windows, mirrors, fridge. Crumbs and other paper debris on the floor. And leftover food with fork still in the microwave. We asked for this to be cleaned when we were out for the day. When we returned to the room later that evening the food was still in the microwave and we were told no one was there to clean it as it was after 8pm… We requested a 2pm checkout as this is a benefit of titanium status (up to 4pm), only to be told that they’re franchised and don’t have to honor that since it’s not a corporate location, but they will allow 1:00 this time… Continental breakfast was one of the worst I’ve had.

5 months ago

I had a very pleasant stay at the Residence Inn in Chandler, Arizona, for a business meeting. The Residence Inn by Marriott Phoenix Chandler/South is a relatively new hotel in Chandler, Arizona, situated on the picturesque shores of Lake Ocotillo. The hotel offers a variety of amenities, including, fitness center, walking paths, an outdoor pool, and a patio area for guests to enjoy. Several excellent restaurants are within walking distance, and there is also a bar with food on-site. The rooms are spacious and clean, with comfortable beds and hot showers. The staff is friendly and accommodating. I highly recommend this hotel to anyone visiting the Chandler area.

7 months ago

Andrea was a 10 in the breakfast lounge. Had two exceptional breakfasts here while we stayed in Chandler. She went above and beyond with excellent service. She was quick to respond and willing to accommodate a lot of people at once. Thank you Andrea!

6 months ago

I like the location its really close to work, but the only thing that really bugs me was the WiFi and my phone connection. WiFi are so slow and my phone signal is really low whether in my room or in the lobby. And it’s so difficult to connect to the WiFi.

2 months ago