Red Roof Inn Mystic - New London

I was looking for a safe place to stay, I can say I felt safe enough to sleep there for a couple days because I had no other option. No mention of the $100 “damage deposit” at check in. My reservation was paid for and was supposed to be a king room with amenities. When I got to the room there was No fridge, No room phone, No microwave, No coffee maker and No room safe. The TV didn’t work and was told sorry that nothing could be done. When I walked into the room it reeked of stale cigarettes. ( this is especially annoying as a non smoker while being told they take an extra 100 deposit for just such a thing.) There was no sign for my door indicating the need for privacy. I work during the morning and chose tho pack all my things and take with me to work as there was no safe for my things. And no way to indicate privacy (although based on other reviews it may have been ignored anyway) best part about this place was its cheap (you get what you pay for) The house keeping staff I will say however did a fantastic job cleaning the room and turning over the bed. This hotel filled a need but I would not characterize it as a comfortable stay.

a month ago

We checked in easily with no issues. When we got to the room it was open and some outside workers plugged their tools into the room. The receptionist fixed the issue quickly. Once in the room, there was a very strong smell of bleach. I sat on the bed and I realised my jeans had been bleached all over from the bed. The reception did not do anything to compensate my jeans that was more expensive than the room. They did gave us a complimentary room upgrade like they made us a favor. The new room is dirty, the bed is not comfortable and I am worried to touch anything to not have bleach all over me again. The place is also far from everything. Overall, very bad experience.

a month ago

Absolutely blew my mind with the cost and the service. For me, it was quiet, peaceful, the room was clean, the toilet was a bit slow but who cares? The shower fan didn’t work but is it that serious? Not sure if it was because it was a non smoking room. The fridge worked. There was coffee in my deluxe room. Two beds. A safe. I was happy and the AC worked. I asked for extra towels, I got extra towels. I asked for a blanket, they provided me with a blanket when the laundry was finished. Fantastic. Couldn’t ask for anything more. The freezer was working so my ice cream stayed frozen. Huge plus..

2 months ago

****UPDATE: We have recieved a form letter type "apology email", and they refunded the $16.xx for the, "safe fee". After reading down through other reviews from the six or so months for the same property-WE ARE DEFINATELY NOT THE ONLY PEOPLE WITH LEGITIMET COMPLAINTS-ALSO WITH NO OFFER OF COMPENSATION TO ANYONE-EVEN WHEN THIS PROPERTY WAS CLEARLY AT FAULT.**** This "hotel" is NOT worth the trip. Spend the extra and get a REAL hotel. The a/c barely worked; when reported to the front desk, someone came over and banged on it a few times, twisted the nob and said he couldn't fix it. The bathroom had NO ventilation what so ever. The tub drain was slow so you were standing in dirty water by the end of your shower. Upon arrival, we realized that, while there was 3 adults and 1 child, there was only ONE set of towel, washcloth and hand towel and the bathmat; I called the front desk and requested 3 more bath towels and wash clothes- only to be told that we could have 2 towels... There was NO door hanger to put out that said "do not disturb", etc. Being private people we do not like strangers in our room-especially when we are not in the room. House keeping nocked on our door the very next morning- early-to come clean a room that hadn't even been occupied for 24 hours..!!! We had driven close to 500 miles to check in the afternoon before- there was NO NEED for the room to be cleaned!! **we went to walmart and bought our own towels so we could shower-so at this point we didn't need towels.** I went to the office that day and told the front desk agent that we DID NOT WANT OR REQUIRE ANY MAID SERVICE DURING OUR STAY. He kindly took notes and wrote it in the shift log, WHILE I WAS THERE. The next day-more banging on the door about maid service..!?!! I told them no. They left. Cool. The following day we left early to meet with family- came back- THEY HAD COME INTO THE ROOM WHILE WE WERE OUT!!!! (Side note: when you are renting-even a hotel room-you, according to our Civil Rights- have the right to expectation of your privacy.) And yet- even after speaking with the front desk it occured EVERY MORNING. When I spoke to the "management" he informed me that WE SHOULD HAVE LET THE FRONT DESK KNOW WE DIDN'T HAVE A DOOR HANGER..!! I didn't realize that at this hotel its the rentors job to make sure their staff did their job. So- I guess its NOT managements job to make sure the staff are doing their job correctly..... The pictures on the website for this.... "hotel"... do not depict what the room we got looked like. The internet pics show nice, clean rooms with working lights and an inviting atmosphere. What we got was dingy, dark and univiting room with very uncomfortable beds. Also, we couldn't even open the window because it was violating fire codes by being screwed shut! The only way we could get fresh air in the room was to open the door to the parking lot which we couldn't do more than latching the safety lock and opening the door the whole inch or so that allowed for air. We were also charged for a safe that was not even in our room, let alone used. They did remove those fees after I called, but when I reached out to the hotel-the manager was rude, and he was not letting go of even one cent beyond the $16.xx that they already refunded. THIS IS AN ONGOING FIGHT.... *****NOT WORTH YOUR MONEY!!!! SPEND A LITTLE EXTRA FOR YOUR OWN PEACE OF MIND AND COMFORT***** ****NOT A PLACE TO BRING KIDS**** **** NOT A PLACE YOU WOULD FEEL SAFE****

2 weeks ago

Positive: It was clean and the bed was comfortable. Negative: I had to post a one hundred dollar deposit and when we got into our room, there was a light on the wall with no lamp shade. No hair dryer, which the other Red Roof Motels do. No ice machine, apparently it was broken. The wash cloths were old and dingy.

a month ago

Hotel is located behind a gas station in a clearing in the woods about 500 feet off the main road. Chipped paint on the walls, ripped up chairs, and rust in the bath tub. Felt very uncomfortable and unsafe. Would not recommend to anyone looking for a decent stay.

2 weeks ago

Comfy bed, rude staff, keys for the door barely worked, our room was missing a mini fridge, charged us for literal dirt on and the sheet and floor. Will not be staying there again. Don’t recommend if your blue collar and have any type of dirt on your shoes or clothes. Shower gel and shampoo was nearly empty as well, as well as the hair dryer being broken!

a month ago

I enjoyed my stay Johnny is willing to accommodating. They will make sure your stay is comfortable. They will help you in anyway. I will be coming back to this Hotel again.

a week ago