Courtyard Atlanta McDonough

This was our first time staying at this Courtyard. We had an unexpected check-in at 1am in the morning. We needed a place to stay and guess what? This really nice representative, Kimberly took very good care of us. She was kind to show us the room at our request, she was pleasant and offered us to call her if we needed anything. To have someone so pleasant that early in the morning was touching.|Our room was very clean and comfortable.|I must say that I had the opportunity to meet the Director of Sales, Sylvia Carter who was helpful and friendly. As I reflect on the front desk reps, they were all friendly and greeted me each time I entered the hotel. The staff treats guests with respect.

a week ago

BUGS in the bed!! We dropped off our cloths and went to our Soccer game, returned to a dark room and turned on the lights to find bugs in the bed! I trapped it in a glass and took it to the front desk. Everything we googled showed us it was a bed bugs. They had no idea and took the bug, offered us another room, we did not have a choice, my daughter had another early soccer game. Went to our 2nd room, I had dead ants under my pillow and along the top of the mattress, the AC unit sounded broken and rattled all night long, we slept and left. As I was leaving the manager asked if I would prefer points, refund or a free stay, I stated since they were polite points or a stay would be fine. We had to freeze all of our items for a week, so for 1 week I was not able to use my chiropractic pillow, only to get an email saying “I'm so sorry to hear about the issues you experienced during your stay, and I truly understand how frustrating and concerning this situation must have been for you and your family. Please know that your experience is not reflective of the high standards we strive to maintain.” From a Jessica Reid. Just an apology that is it. I responded to her and said that was not enough, I lost sleep for a week, and still did not have my cloths yet. She NEVER responded. Truth is, management DOES NOT care. The staff was friendly at the hotel though. I will update with the photo when I find it, I still have them. Jessica, when do you plan on responding or taking action?

a week ago

We stopped 1:00am traveling to Florida the first room 320 the bathroom was full of ants. Dead ant in my bed. They switched us to room 330. We had to go down and get the new room card. Room 330 wasn’t to bad, except when I got hot water from the coffee maker, I had to clean it first because it was dirty, when I ran hot water through it my cup was full of brown water. All they said is sorry!! We should have told them sooner. I feel like they didn’t try to make it right. They charge you for incidentals. I should have been charging them for inconvenience. I feel like they didn’t try to make anything right! I will never stay at this place again. This place is not up to Marriott standards. We stay with Marriott’s because they are always nice. Not this one.

a month ago

Desk staff are the best! Friendly, helpful folks who enjoy helping we weary travelers. Rooms are nicely decorated and have the expected amenities. Very comfy bed! How lodging should be done. We hope to be back again!

2 months ago

I am a Marriott Titanium Elite and was treated VERY well - even though they were very full they got me a room near the elevator which was great! Staff was outstanding! Location is great - Target, Belk (for those last minute tie needs), PhoTown (Vietnamese), and so much more! The suites are awesome upgrades as well!

3 weeks ago

Im a rewards member & this is the 1st time ive every been treating a certain way, the Lady that worked behind the bar was the nicest one there! And she it's the only one they're worked there as well.Only one worker for the restaurant in the bar. The front office staff treat you like you a peasant or like you get on the nerves because you're asking questions. The only reason I booked this particular hotel is because of the hot tub. I called first before I booked and they said the hot tub was working when I got there, after being told the hours I go get dressed to get in a hot tub and it's down... Went back to the front desk to ask why they said it was working, and a basically just blew me off. Mind you i'm at the hotel for two weeks, then they locked me out my room for incidentals, mind you i had a card on file & the room is paid in full already!!! Plus the put a charge on my room that I didn't even do as well...I stay at marriott ALL the time, I will never stay here again!

2 months ago

Positive: It?s next to Golden Corral , Sam?s and easy access to the interstate. Negative: The bathroom had dead roaches, the coffee maker was broken and there was hair & Bobby pins in the bathroom. Staff was never at the counter. Be prepared to pay for breakfast

2 months ago

This is my 3rd business trip back to Georgia and while my locations are over a hour away, I refuse to stay anywhere else.The management and staff provides by far the best Customer service experience. They make it a point to remember guest names and really make you feel away from home, like home. Like life , I had a couple malfunctions and it was addressed immediately by the amazing staff. I as a guest would like to see Marriott management acknowledge the staff at Mcdough Marriott Georgia as this should be a training point of All of Marriott. As they treat their guest like family. The team Kimberly, gee, lavetruce, Cheryl, Brandon, Julie,Yuri and the housekeeping and kitchen are by far the very best of Marriott standards.

3 months ago