Horseshoe Council Bluffs Casino

I had my great pleasures with my friends here. The restroom was clean, nice, and polite staff. Everyone was happy and fun. Many options for foods, games, We will be back.

a week ago

Do you wanna win some money or lose some money? This is the place it’s awesome. You get a free beverage all day. You have to pay for alcohol and I believe you can smoke but it’s cool.

2 weeks ago

I hadn't been in a long long time. The food places were not open. They no longer bring you beverages and most all of the " good old machines " are no longer there. I don't care for the fancy, glaring new machines. I was able to find an old one and played it once. It paid out well and I left. There really isn't a need to recommend or not, but as far as customer service goes, horribly downhill since my last visit. They know regulars will come regardless and occasional ones like myself will remain occasional so I guess they have no real reason to try. But I take some of their money home with me, so I enjoyed my visit. Tiny win, but still a win. Enjoy.

3 months ago

Absolutely pathetic customer service by security. The Website said their RV Park is now open which is just a parking lot with RV hook-ups. I was well aware of the accommodations and fine with that since I'm just there to gamble, drink, and eat. Anyway, I parked and plugged into the electricity. I then went to Check-in with security as the website says to do. The 20 something security guard stated the RV parking lot is closed and there isn't electricity. I explained that I was parked in that lot and I was already plugged into electricity and it was working. I was then told by another security guard that they would just go un-plug me. They wouldn't give me a reason why the lot was closed even though there was a semi tractor parked in it. Maybe that driver of that rig didn't check-in with Security and didn't have to deal with their arrogance.

4 weeks ago

Rigged roulette wheel. 12 blacks in a row as I bet only red. 18 of 19 in a row were black. This is statistically one in billions. Please explain how this is possible. Took pictures of all data and reported to state gaming commission. I am have a math degree and would be happy to show how your game cannot be random.

a month ago

Hard to rate a casino higher than 3 stars when the "Penny" machines aren't even close to a penny anymore. To be fair there's have always been multipliers but you could still enjoy an hour on $30 or $40. Now to win anything it's at least.75cents and in my last 4 visits ( over thatany years) I've found 1 machine that had "features/bonuses" that made it exciting and trust me I look. Also... with ALL that said they no longer offer free beverages while playing. It's always left a bad taste in my mouth to lose $20 at a casino but I was good with it because $20 for an hour out of the house and 1 or 2 free cocktails was worth it.

4 months ago

Luck is in it's name! Love this place each and everytime I go, even in a loss, it's not outweighed by the gain, and I sure do go back, poker is great, high limit slots are fast fun, table games are always with added dealer entertainers, making my stay longer, and the atmosphere is free so spirited, how can you not come here!?

2 months ago

Both casino restrooms were closed. Beverage stations also closed. Not sure who wants to go outside to mobile facilities to use restroom. Should have done one, not both at a time. Hand sanitizer would be nice if no running water. This location rarely has hot water in restrooms-hopefully that is addressed.

4 months ago