Red Roof Inn Rochester - Airport

Absolutely unhygienic, filthy, and disgusting. Towels and sheets were stained with long hairs on them. Stains of all colors; black, brown, yellow, red…Bathroom had knots of hair all over the floor and stains as well, and what looked like black mold. Fridge had layers of spills on every surface, and everything was in general disrepair. The beds weren’t even made, just had foam blankets and pillows thrown over the mattresses with strange lumps under the sheets. This exact type of review goes back 5 years on Google with the same empty response from management that they appreciate the feedback and will look into it. That is obviously lip service because nothing has changed. Charged $80 for this room, but I wouldn’t stay for free. Front desk person didn’t argue with us when we said we wouldn’t stay and was not unkind, but he couldn’t give us a refund because we booked online; hoping that refund will come through like he said. We were lucky enough to find another room in the area. Don’t stay here.

3 months ago

Positive: Since my last stay at this facility one month ago, fresh paint and extra cleanliness have created a noticeable upgrade. Negative: No trash containers in my room...

a month ago

On their website, they said daily cleaning service is offered. But when I complained about there was no cleaning at all during the stay, they responded that I have to specifically requested the service, otherwise they won’t clean your room. I also believe they didn’t even clean the room before you check in. The room floor was so sticky I can’t stand on the floor without my shoes. You also have called them specifically to ask for toiletries. Because there would be none when you check in. And you have to be very thorough with your requests, because they would only bring the exact items you asked for. There were stains on towels, bed sheets and pillows. Overall, the low cost hotel/motel should’ve cut cost over other amenities. If they can’t even make sure the room is clean, that would be hard no. Never would stay there again!!

6 months ago

No refunds. These people will fart in a church for a dollar. No electricity from 8 pm, so no warming food or tv. Tv is old and has no netflix or amazon Prime, so it's useless anyway even if electricity is working. No soap in bathrooms, only one dirty towel even though i checked that 2 people are coming, no heat at night cause of no electricity, and of course no refunds... so you pay full price and get only bed. For 100$, i could sleep in my van and get a better night of sleep and be able to charge the phone at least. Ice everywhere outside, so have to be careful not to fall. The room had a table for the laptop but no chair(but since there was no electricity cant use a laptop anyway). And there is a 1 recliner, but it's across from the mirror, so i guess you can sit and stare at yourself in the mirror in the dark.

3 months ago

Red roof Inn is so incredibly disappointing. Red roof Inn is the place of gang related crime and violence and I have not felt safe at their place of business. The first time I stayed there the door was riddled with bullets, sadly it was in my budget.

3 weeks ago

In all my years are traveling this is The worst red roof I’ve ever stayed in. Reminded me more of a Motel 6: Two towels, one hand towel, one face cloth in the bathroom. It’s supposed to be no smoking, but as soon as you walk in the hallway, it smells like pot. The serve breakfast right in the lobby 5 feet from the front desk.

5 months ago

Stay away!! Dirty dirty dirty no soap in bathroom cigarette burns on bed just filthy nasty hotel. Front desk gentleman were great. Final straw was the broken glass pipe in the corner

5 months ago

Positive: Nothing. Negative: Everything was horrible. Not enough room here for full details. Suffice to say dirty, strong cigarette smell, unmade bed, one towel, no bath linen, broken sinking bath. Shall I go on? We walked out and found another hotel.

6 months ago