Royal Inn Keystone

The location was excellent. Suma connected immediately with my daughter and they were close friends playing together for days. The service was top notch. I think some things that would help are cleaning out the A/C in each room. They build up mildew/mold naturally and then blow that out. The shower area walls have a similar problem and need cleaned separately. The rooms should be re-cleaned after they’ve been cleaned using a completely fresh set of cleaning wipes. I have read through the comments and still see several of the same issues happening months later such as hair in tubs and areas missed. Even the bedding smelled. Some vinegar in the wash will fix that right up too. The pool and hot tub were both closed again. The rooms could use a maintenance person to just overhaul 1-3 a day or spaced out over time. It would make a significant change. A little fresh linoleum and caulking are very cheap fixes. The place still has a lot of potential.

8 months ago

This is a 2 star hotel and is in need of a lot of TLC. With that said, it is comfortable and clean. The staff is amazing. We stayed for 10 nights and felt so welcome and at home. Suma is a delight and I feel blessed to have met her and enjoyed our evenings sitting outside drinking tea and chatting. The pool was clean however it was very cold and the hot tub was out of service. The location is perfect for many of the amazing sites in the Black Hills and would stay here again. Once Rally Week was over, it is very peaceful and saw a lot of wildlife right on the property.

9 months ago

The staff were lovely and so helpful, it almost felt like a homestay. The hotel was quiet and away from the busy part of town, which was great. The price was very reasonable and the breakfast better than most I've had included with hotels in USA in a similar price bracket. The room was well equipped and very comfortable.

8 months ago

We had a lovely time here. The staff was beyond friendly. They were so kind to us. The pool looked very nice, although we never used it. The breakfast was pretty nice, although a little limited. However, it was very nice considering what we paid. Overall, the hotel is great value. The rooms were clean, the beds comfortable, and a lot of great amenities that I did not expect. And it was only like seven minutes away from Mount Rushmore, so great location and the area seemed very safe. We would definitely stay again.

11 months ago

Overall I found it, very good value for money, comfort and cleanliness. The hotel has a pool which was very clean and tidy, the jacuzzi was out of order but everything else was in perfect condition. The owners' service and attention were impeccable. Basic breakfast but remember to compare price and services.

9 months ago

The rooms are better than expected for the price. I imagine the bad reviews are due to expectations of a 5 star hotel. The amenities are great; salt water pool, pool room at a good temperature, good sized and depth of pool. Breakfast had a lot of options that we mixed and matched for different meals everyday. They are pet friendly with our rooms in a wing away of other non-pet rooms. Lack of towels were a thing, but we brought extra so it wasn't a bother.

11 months ago

We are traveling with a large group of youth and needed several rooms. The staff was very kind and were great at helping our large group. The air-conditioning worked well. The pool was larger then we thought it would be. They had several options for breakfast. They had a few bus parking spots which was helpful.

9 months ago

Stayed for two nights, very pleasant experience. Room was clean and comfortable and the hotel is in a great location for the nature attractions we were visiting. It’s clear that the owners take pride in this hotel and they treated us very well. We would definitely stay here again.

7 months ago