Locale East Austin

The room itself was clean and well decorated. I felt really safe during my stay and love that the building is secured access. Super walkable area with plenty to do! Heating worked during the 20-35°f weather which was nice as well. The front door seal wasn't great so the air was much colder in the kitchenette area. I paid for late checkout and they had changed the code to my room an hour before I was set to leave. I was locked out and it took about 15 minutes for them to issue me a new code. Great price for the location and cleanliness. Quiet street but just a 5 min walk from dozens of great spots if you're into a good dive bar or food truck!

a month ago

Built-in AC was broken, and the replacement meant the window had to be open, exposing the room to humidity, bugs, lack of privacy, and loud city noise. Very difficult to get help over the weekend. We called every day, and every day was promised a callback, which each time didn't happen. Finally got an email from a hospitality lead the day after our scheduled checkout. They refunded the days we had vacated after our complaint (2 of the 3). I can imagine it would be a good experience, so long as nothing goes wrong. Clean place and good location.

10 months ago

My husband and I stayed at Locale East Austin for two nights and had to cancel our third to move to a different hotel downtown. We had the exact same experience as the only other reviewer [Ryan Gray]. We saw his review come in after already booking our trip hoping his experience was isolated, but our room was uncomfortably warm in the Austin heat. I had to reach out a second time to get action from Locale on a solution to an AC unit that clearly is not designed to keep up well with the Austin heat or designed for a space of the size. The air coming out of the unit was cool at best rather than cold as it should be. Our room was set to 65°F the entire time to try to get it down, the lowest being 72° one night, but regularly the room sat at 75°-79°. Locale finally got someone to come bring a portable AC unit to the room while we were out for the day and when we returned hours later, the room was warmer than when we left. The person who installed the portable unit didn’t hook up the exhaust to an open window, meaning the hot air produced from the unit was simply blowing back into the room. Even if the person did hook it up correctly, Locale’s windows are not built for portable units. The windows crank outward rather than up and down which is necessary to provide a seal to a portable unit. Their solution to their hot rooms are useless. While the staff on the phone was patient and kind, the service fell flat due to no actual solution. It’s possible some of their rooms have better working AC units than the one we ended up in, but I can confirm based on the decor in the other reviewer’s photo that we were indeed in a different unit than them. This is not an isolated unit issue. So long as your unit hopefully has good AC, the place is great. Clean room. Convenient full kitchen. Great shower head. And the location is fantastic. If you do find yourself staying here, check out The Cosmic Saltillo, The White Horse, and Shangri-La for some cool local spots.

9 months ago

Room was super comfortable, clean and nicely decorated. Perfect for a getaway with my boyfriend and super convenient location is east Austin!

5 months ago

The room was nice but the elevator was broken and the AC never got the temperature below 78.

6 months ago

beautiful aesthetics and cozy getaway

5 months ago