Holiday Inn El Paso West – Sunland Park by IHG

I’m not really sure how to rate this hotel because there were both positives and negatives during my stay. On the good side, the beds were soft and clean, which made for a comfortable sleep. However, there were several issues that made the experience frustrating. I requested a late check-out, but despite that, housekeeping came in three different times. Later, I found out the front desk never put my request in the system. This is the second hotel I’ve stayed at with the same issue, which was disappointing. To add to that, the towels were not in the best condition—one of them had hair on it, and the tub was stopped up, which was inconvenient. Overall, the stay had its moments, but with these repeated issues, I’m not sure I’d return unless improvements are made.

a month ago

The hotel & staff went above & beyond for our running club conference. Our room (5101) was spacious & we found the king bed was very comfortable. AC and heat worked great. Room was very clean and housekeeping came by daily. Would definitely come back when in El Paso.

2 months ago

Extremely noisy!!!! Major I-10 construction going on beside the hotel. Bring noise cancellation headphones if you plan on staying here. Lastly, all the highway exits are closed off by the hotel.. so you have to travel about 4-5 miles around to get into the parking lot. Rooms are very nice if you can get past the noise..

a month ago

My itinerary included Breakfast but the manager n front desk employee did not want to honor it. Mind u I had breakfast all week with them and all of a sudden my last day no, even showed my itinerary but they refused to honor it. The server in the restaurant was rude too. She said she was out all week so she doesnt know. I was told to show the manager my itinerary when i did he was rude. He even waved his hand at me that it didnt matter what i was showing. When I said ur not gonna honor it he said " That's not what I said" um that's exactly what he was doing. He said it doesn't matter what it shows on my end. He was unprofessional n rude. The front desk guy was nice but the manager was awful. Will never stay here again.

2 weeks ago

Upon checking into my room (March 12, 2025), I did not immediately notice any major issues, as I left straight away to dinner. Upon my return late that evening, I only had the light from the television, so did not notice any issues. The following morning, however, I became aware of a strong sewage odor and discovered that the carpet at the entrance to the bathroom had visible dried sewage stains. (See photo attached)

2 weeks ago

I would not stay at this location again. I had a two day stay and my card key seemed to expire after the first day . The front desk reactivated it quickly. When I got back to the room, the room had not been made up. I called the front desk and was told the maid service was every other day. How was I supposed to know this? I was not informed at check in I didn’t see that in any brochure. The layout of the “villas” is like walking through a maze. One has to figure out what section you’re in. It’s so confusing they are giving out maps at check in. Then you have to figure out which stairway to utilize. If you choose the wrong stairway you have to navigate the maze.

a month ago

I experienced bug bites during my stay. Beds were not that comfy and the room could have been cleaned more. Carpet coming up in the room and un clean floors. Would not recommend to my friends. Staff was very friendly.

2 weeks ago

We were recently there for our hash meeting and as always it didn't disappoint. Management was super cool, security was professional and firm. We wanted the pool opened later but I guess rules are rules. Thank you to all their staff.

2 months ago