Marriott El Paso

Hotel in general is great, I got one of the renovated rooms but there's still construction going on. We used the pool and it water was warm and clean, although the area shows some age it does not affect the functionality at all. Only downside is that I requested an extra towel and clerk said "they were out of towels" but would get me one when possible. Didn't get it. And maybe some breakfast would be nice.

a week ago

Rooms and bathrooms are renovated but the toilet wasn’t. The seat looked as if it hadn’t been changed in 20years. The plastic was flaked and chipped. The room was clean and adequate for the 2 days we were there. All typical Marriott amenities were there except a small refrigerator.

a month ago

Was in town for a few days visiting family for the holidays and had an incredible stay at this hotel. Front desk receptionist greeted us immediately and was very friendly as well as the other staff we came across. Tom was modern, clean and had an incredible view of the mountains. Location was perfect as it was not too far from the family I was visiting. Hotel is very close to the airport with several restaurants and shopping centers nearby.

2 months ago

Nicely renovated hotel. Rooms are modern and clean. Good hot water. Knocked two points off because poor hallway noise insulation and the breakfast restaurant didn’t open at the time the Marriott app said it would. Fine if you just need a place to sleep before/after a flight, though.

2 months ago

This hotel is located about 15-min walk from El Paso International airport. I cannot comment on the rooms as I have never booked a reservation. However, regarding the park and shuttle services I like it. Hence why I utilize this services often. How it works is you make a reservation online. When you get to the hotel on the day of your reservation show the front desk individual your confirmation email; they’ll ask! Then the associate will have you fill out a ticket with car your info. Sidebar: If you don’t know your license plate take a photo and save to your phone under “favorites”. Save you the hassle of going back and forth to the car. After you complete the tag process they keep a portion and will have you place one portion visibly in your car and the other as your “receipt”. You get on the shuttle and be on your merry way. This Marriott has 24-hr shuttle service so regardless of your flights departure/arrival they’ll be able to get you there on time. It’s about a 5-min drive without traffic. The drivers are very professional and prompt. Upon return, after you pick up your luggage contact the hotel and they drive you back to your car.

2 months ago

They failed to keep our room reservation. We got an email telling us that we could remotely check in, we did not do that, but 2 hours later when we got to the hotel they told us our room reservation would not be honored. In fact they told us that 1), reservations were never reservation for anyone below elite status, and that we had lost our room to a group of Marriott internal marketing executives. Then they sent us to a dump hotel across the street. Since then I have tried to get some sort of satisfaction from Bonvoy member customer service and have repeatably been told that there was nothing more that they were going to do for me, and that they were not even going to review the claim. Bottom line, I used to look forward to staying at a Bonvoy property before, not so much now.

a month ago

I'm staying five nights with my family of four -- two rooms. On check-in, one of our two rooms was not made -- trash, used towels, slept-in bed, etc. It was resolved fairly quickly.||Yesterday, after night #2, we did not get housekeeping service in either room, despite being out all day (no,. we didn't leave the "do-not-disturb" sign up. Today, I come down at 9:00 to ask to make certain our rooms would be made. Check rooms at 11:00 --- not done. No big deal, I'll ask again. Assured that I didn't need to ask again. ||Leave for a while, come back at 2:45 -- not made. Back to front desk, where I'm now in the lobby on VERY poor WiFi, writing this review, hoping that someone can find someone who can follow through on these promises.||This place has a problem with its housekeeping dept. organization.||Good location. Rooms are nice. People are friendly.

2 months ago

My son and I had just driven a little over seven hours from Phoenix, Arizona. It was a long emotional day since we had just Attended a funeral. We were Super exhausted. We went to our rooms and I prepared my queen size bed for Much need to rest. To my horror, I discovered a woman’s fingernail and a dirty room to top it . With my OCD there was no way in the world. I was gonna sleep in that bed. So my son and I shared a bed for the night in the morning upon checking out I told the front desk lady about my experience and I asked for a refund. She said that she did not have the power to authorize a refund, but gave me the number to front desk manager, who is not available that day since it was Sunday. I called the Front desk manager Monday never received a response. I called her again on Tuesday and she finally answered. She could care less about what happened to me that night and refused my refund. I will never ever stay in another Marriott ever again. I strongly suggest you stay away from this hotel.

2 months ago