The Westin Dallas Fort Worth Airport

Rooms are pretty dated. Regardless, I was very interested in staying in one of the suites that was looking down the runway 17L. I was happy with the view of the airport but the hotel really rubbed me the wrong way as my room was 350 per night and they were begging for $20 per night in parking in a half empty lot without security. There appeared to be dry blood on the door jab of the bathroom and there was a cockroach on the floor in the lobby.

a week ago

I had a poor experience at The Westin Dallas Fort Worth Airport last fall and returned earlier this month as the hotel had asked for a second chance.||The Westin DFW is a franchised property.||||This time around, my experience was better. While better, there were still some issues, including things that had not been improved.||||First, the positives:||||1) Staff from the Front Desk to the bar and restaurant continue to be friendly and generally well-intended.||||2) Rates are fair. Be sure to review the special rate packages, as I found a rate that included free parking and a daily $50 food/drink credit. That saved me money.||||3) Unlike last time, my room was mostly clean. I said "mostly" because there was extensive black mold or mildew in the walk-in shower.||||4) The restaurant's food is good, including the breakfast buffet. But the service isn't at the level you expect for the price. While drink prices are reasonable, the food prices (especially main courses) are somewhere between Outback and Capital Grille, but the overall service is more like an Applebee's or Chilli's. I think some main courses are overpriced by $10-12. It's overpriced just enough that some guests have a drink or two but go elsewhere to eat. The wine selection has improved since my last stay.||||Now, the negatives:||||1) Bonvoy benefits are challenging to get. Platinum and higher elites are supposed to receive at check-in a choice of breakfast in the restaurant, points, or an amenity. This is the elite welcome gift. Like last time, the Front Desk was trained NOT to offer a compliant elite welcome gift choice. I had to press the Front Desk for my three choices. I chose the amenity, which the Front Desk said was drink vouchers for a $10 house glass of wine. The only problem? The wines sold by the glass at the bar and restaurant are priced above $10. I received four vouchers (two for each day), so they were just a credit of $40, either $20 per day or $20 total. That worked out fine because the bar treated it as just a credit. But they should probably re-think how they do this because it shouldn't be this difficult.||||2) I was upgraded to a presidential suite before my arrival. I assume it's because of the issues I experienced during my previous stay. While appreciated, the presidential suite was just a larger suite. Despite being the presidential suite, nothing extra was in the room to make it feel more premium or upscale. It was just bigger than a standard room. That's it. I will take the free upgrade but never pay cash to book the presidential suite. Oddly, the presidential suite did not offer a more elevated experience. For example, other comparable hotels would have had something like nicer toiletries, a stocked mini-bar, an espresso machine, or perhaps higher-quality furnishings/décor. Something to differentiate the presidential suite from a standard suite or a standard room.||||3) The hotel placed a food amenity in my room, the presidential suite. However, they gave me items listed explicitly on my Marriott Bonvoy Ambassador profile as things I don't eat due to allergies. My Marriott Bonvoy Ambassador Services agent also informed the hotel about my restrictions before my arrival. This lack of attention to detail shows that the hotel doesn't care. What's the point of Marriott collecting preferences from ambassador-status guests if hotels don't follow them?||||4) The presidential suite itself wasn't in the greatest condition. In addition to the mold or mildew in the walk-in shower, one of the fixtures on the jetted bathtub was broken and much of the in-room furniture had considerable wear-and-tear (scuffs, scratches, paint marks like the furniture had rubbed against a painted wall).||||5) No daily housekeeping was offered even though I stayed two nights.||||6) Security continues to be an issue. There is no keycard reader in the elevators. So, anyone can walk off the street and access any floor.||||7) Limited staff. Specifically, there is no bellman or valet parking.||||8) No local information. Specifically, there were no newspapers anywhere (in the lobby or the club lounge) or even things like a Visit Dallas or Visit Irving tourist magazine.||||All things considered, I don't know if I would return. The Westin as Las Colinas isn't that far away and is a nicer property. There is also more around that hotel, including quite a few restaurants. I might consider returning if this particular Westin improved services, amenities, and attention to detail. But I feel like they're doing the absolute minimum required of them. The condition of the furnishings in the presidential suite (to say nothing of the mold or mildew in the shower) shows that the owner isn't doing basic maintenance.

a month ago

We use this hotel regularly for early departures. The lady that drives the shuttle is so sweet! Always good service clean rooms and perfect location for airport traffic.

a week ago

I stayed here for one night and was placed on the second floor. The hotel seemed clean enough and modern in comparison to other hotels in the area. Unfortunately, when I came home and unpacked my toiletry bag a few days later, I found a cockroach in my zipped bag. I’m sure this could have been a one off situation but regardless, it was gross, a surprising situation to happen at a Westin Hotel and I ended up throwing my toiletry bag and my products out. Hopefully no one else has experienced this.

a month ago

Hotel is great. Nice room excellent staff and the lounge is great. A little too much airport noise for me but since it's near an airport what can one expect.

a week ago

I stayed at this hotel from 4/2–4/4 with my husband, and it was one of the worst hotel experiences I’ve had. We were placed in a room we didn’t book, and it was disgusting — the carpet was filthy, it smelled old and musty, and it was clearly not up to Westin or Marriott standards. When I went to the front desk to complain, I was told that was the only room available and to check back the next day. We had just gotten in late, so we had no choice but to deal with it. I was handed a breakfast coupon as some sort of consolation. The next day, I followed up like I was told, and was once again brushed off. By that point, we were flying out early the next morning, so we just gave up trying to get a clean room. After checkout, I received an email asking how the stay was, and I gave full feedback. I was offered points, which I accepted until I saw a $250 charge added to my account days later. When I called, I was told it was for a dirty carpet — the same dirty carpet I had complained about the first night. Then another person said it was because the room “smelled like smoke.” Absolutely false. It feels like they’re making up reasons to justify this charge, and it’s completely unacceptable. I’ve contacted corporate and still haven’t received a proper response. This hotel does not meet Marriott standards, and frankly, it feels like they’re stealing from guests. I’ll never stay here again, and probably never at a Marriott again either unless this is made right.

2 months ago

Loved the service of the staff but had a few complaints with it being a Westin standard. The WiFi in the gym wasn’t strong enough to run a peloton class which resulted in not being able to workout the way I was expecting. The bathrooms were very outdated and not to the size or scale of most Westins.

a week ago

Review for parking/shuttle services: Pretty great. Reasonably priced, easy to catch the shuttle both ways, and the front staff were helpful with the process. We parked for a long weekend trip, and had no problems.

3 weeks ago