Residence Inn-Brookfield/Poplar Creek

This was my second stay at the Residence Inn (RI). First off, the property is brand new and well designed. The rooms are comfortable and clean for the most part. The cleanliness of the dishes and silverware provided left much to be desired. Sure, I would always clean them before using regardless but the presentation of dirty items is unacceptable. ||On my first visit, breakfast quality and service was great. However, this past weekend, it was a complete disaster. There was absolutely no food left at around 9AM on both Saturday and Sunday, and the staff couldn’t have been any more rude. There was a complete 180 come Monday AM as food was available and staff service improved. I really would suggest that the staff also check that the guest dining are indeed staying at the RI and not friends/family staying at the attached Courtyard. I suspect this was a problem this past weekend. ||Since this is a new property, I know they’re still in the ramping up period and am confident that management will eventually have daily ops smoothed out.

3 weeks ago

We thoroughly enjoyed our stay and will definitely stay here again! We stayed in a two bed suite and it was even more spacious than anticipated. The room was very clean and we had no issues with noise. All of the workers were very friendly and helpful, especially the gentleman working the breakfast area on 2/9. The area for the continental breakfast was huge and very nice, we enjoyed sitting by the fireplace. The breakfast was better than expected for being free, I especially enjoyed all of the toppings for the yogurt!

3 months ago

It was ok. Staff was very friendly and polite. The room however was very loud. The HVAC sounded like a big train engine about 2 blocks away spooling up and down all night and kept waking me up. The bathroom didn't have enough towels and more were brought right away that was nice, but then we discovered the dispensers in the shower were also empty and asked for a refill, they apologized for being late and said they sent someone up, but they never came. Ice bucket was missing as well, not a big deal. Just overall the room preparedness wasn't what I'm used to at a Marriott. The pool room we stopped in for a bit to use the hot tub however discovered there isn't one. The pool was a kids play area with water blasters soaking everything, walls, ceiling, the emergency telephone, first aid bag. No one seemed to care, but that's not on Marriott just non caring parents.

2 weeks ago

A great modern hotel! Comfortable suite, comfortable beds and comfortable couch. There is plenty of space and tons of outlets. A great shower and a very efficient mini kitchen. Nice big TV’s and a great little coffee maker. I gave this 4 stars for 2 reasons. 1 . no recycling bins in the rooms or anywhere in the hotel and 2. ( my main complaint) the furnace that produces warm and cool air for the room, is way too loud. I was woken up several times by how noisy the thing is. I can tell it’s efficient and high tech, just too damn noisy. May chane to 3 stars

a month ago

Great stay. The hotel is clean and the layout of the common areas is cozy. The residence inn has a separate lounge area with a fireplace. The pool area is kid friendly with a shallow 9" deep section and a submerged bench seat in the deep area. The covered parking is great for security and cold mornings. I would highly recommend.

3 months ago

I did not enjoy the room. Specifically it was difficult to sleep given the location of the heater was directly facing the bed. There was also a poorly located fire alarm directly above the bed that flashed a blindly light consistently through the night. I understand that it's mandatory to have a fire alarm but the Fairfield down the road has it faced away from the head of the bed. The front desk told me all the rooms have the heater facing the bed and all the rooms have the flashing light. Front desk said they could put a piece of tape on the alarm but they never did. The 'filtered' water by the gym did not taste good. Breakfast selections was minimal for what is expected of a residence inn. I did continue my stay despite the poor sleeping arrangements for the perk of having the heated garage.

2 months ago

Hotel is new and very nice. The Residence Inn and Courtyard are connected. I stayed at the Residence Inn. The location is perfect for business travel in the area. It is near nice shops and restaurants. I especially appreciated the heated parking garage! I travel here frequently and will definitely be staying here each time.

3 months ago

The hotel is lovely, the service overall was horrible. Cleaning service is horrible! I saw the maid cart in front of a room for 2 hours!!!! For one room! No exaggeration. There's no trash area for you to throw it out on your own. So you can expect your trash to sit outside your door for days!!!! When i did ask for cleaning service i never got it, i finally called at 4:30 and the front desk said they would send someone up, i came back from dinner by 7:30 and the room was never cleaned. The morning service at the restaurant was horrible!!!! It took so long for someone to acknowledge i was even standing there to get coffee... everyday! One day when i paid for my $5 coffee it was cold!!! I hope this review helps future guests, I was not happy with our stay at all, I promise i will not return to this location.

4 months ago