Rivasa Emerald

Pls don't stay in this hotel I am writing to express my profound dissatisfaction regarding our stay at Hotel Rivasa Emerald, where we checked in on the 23rd of November. Regrettably, our experience thus far has been utterly disappointing due to a series of significant shortcomings that have severely impacted our vacation. Firstly, the hotel lacks even the most basic amenities, such as shower gel and shampoo. The towels provided are unhygienic and emit an unpleasant odor, which is unacceptable. Moreover, there is no provision for 24-hour hot water—a fundamental requirement for any reputable establishment. Additionally, there is no proper dustbin available, a crucial necessity, particularly for women during menstruation. The drinking water provided is of substandard quality, sourced from local, unbranded suppliers. The breakfast service, which was included in our package, is subpar, with the excuse that there is insufficient stock of essential items such as fruits. This reflects poor management and a lack of preparation. Furthermore, the staff has been uncooperative and unresponsive to our concerns, which we raised immediately upon arrival. Despite bringing these issues to their attention, no resolution has been provided, and we are left feeling neglected and frustrated. We are currently in discussions with MakeMyTrip to arrange for a change of accommodation, as we have paid in advance and feel that our time is being wasted dealing with unprofessional staff. This experience has tarnished what was supposed to be an enjoyable vacation, despite the considerable amount we paid for our stay.

a month ago

Overall great experience with best services . hospitality was really good decent staff members. Must visit and stay here.... Thanks for your services.....

a month ago

Had a very bad experience Lift is not available for customers when needed , they allow some restaurant stuff to block the lift usage for hours. Just because we like we food from some other place if we order it there, we cant get crokeries( plates, bowls and spoons ) They either deny or ask for extra charges which is really frustrating, because before ordering a food itself we had requested for dishes and bowls. We cannot expect hot water in rainy season because its only dependent on solar system. Overall experience was really bad, they dont clean rooms until we tell them to do it, also didn't change bedsheets 🥲

7 months ago

Superb hotel Very cooperative staf Food is awesome Very well connected to all spots

a month ago

Worst staff. No manners how to talk with the guest. Non of the staff members is co-operative. Very bad facilities. Sudden power cutt off. No power back up. Frequent water cut off. Service is very bad. I suggest please do not book your stay in Goa in this hotel. If your check in n check out timing is fixed. The lady here who says she is the MD is very rude. She is not at all co-operative. The only person supportive and co-operative is Mr. Ritvik in this hotel.

7 months ago

My recent stay at Rivasa was exceptional. The standout feature was the impeccable service. The staff's warmth and professionalism made me feel valued throughout my stay. What sets this place apart is their dedication to enhancing your trip; they are not just hotel staff but local guides. They offered excellent recommendations for nearby activities and made arrangements a breeze. The hotel itself is outstanding, with clean, spacious rooms. If you're looking for a stay with great service and assistance for nearby activities, this is the place.

a year ago

We booked the room through Agoda. The stay was good, the staff was very helpful and polite. Positive: Staff, hospitality, worth the money. Negative: The food could be better, Found mosquitos on our second day. Overall the stay was worth the money.

11 months ago

Not only is breakfast the first important meal of the day but also an important amenity while staying at a hotel. No matter how big a resort is, if the breakfast offered there is not up to par, it might even alter the guest’s decision to return to the property in the future! ‍

10 months ago