Collection O Hotel Royal View

Extremely disappointing experience. I stayed at this hotel expecting basic amenities to work, but almost everything was dysfunctional. The LCD in the room didn’t work, the bathroom flush was broken, and the AC was either turned off by the staff or just didn’t work properly. Despite being promised that everything would be in working condition before check-in, that clearly wasn’t the case. The service was equally poor. I requested a towel and had to wait over 2 hours to receive it. The telephone in the room wasn’t working either, so I had to personally go to the reception every time I needed something. Overall, the room wasn’t clean or well-maintained. I do not recommend this hotel to anyone looking for even a minimum level of comfort and service.

2 months ago

It was my wrost experience .AC & Geyser were not working .thousands of cockroaches were roming around bed , Had to call many times even for a bottle of water. I don't know how to gets a 3star hotel rating. it's rating is ever lower than that of the Road side Dhaba. kindly read the all reviews before booking a room in this Hotel. 🙏

6 months ago

Worst room service and reception support. They cut ac line in every 2 hours and even after multiple calls, there is no proper response, geyser is also not working in bathroom, condition of bed and sofa is worse. Door locks are not working properly. We ordered food from the hotel and it came nearly 2 hours late and not only this, they gave us the wrong order, then after multiple calls, we received our order with a further delay of 40 minutes. Please do not book this hotel, I had the worst experience even after paying a good amount.

a year ago

Had the worst experience with this hotel. I was here with my family of 12 members we had a 2yrs old with us. While checking in we paid 2800/- for 2 rooms a night and we got no specific amenities(toiletries,TV,dirty bedsheets) now while we were checking out they asked us to pay 800 as it got a tiniest stain. The stain was due to the 2 yrs old having loose motions and we on our side cleaned it. They claimed that it cannot get dry cleaned and we have to buy them a new one.....just for a tiniest stain caused by a 2yrs old....and the owner was misbehaving and closed the doors not allowing any of us to leave the hotel until we pay. I would like to add on they were charging 40rs for a bottle of 20rs. I was on a trip and we stayed in 10 different hotels for 10 days but this hotel and this owner definitely need to learn some manners. And lastly we were getting very late we had a flight to catch they agreed on 500rs for dry cleaning. I would never recommend this place and post this review using different devices.

a year ago

The room was dirty and the bed sheet has the stain of guthka the fridge had a used water bottle and a packet of milk that was expired and the toilet and fans were dirty too there were cockroaches and other insects

8 months ago

Worst experience. I booked this through Oyo then they asked me to cancel it because we don't accept Oyo booking only direct payment in which they were charging extra. Somehow, as I was tired at that time I agreed and then the room the receptionist provided was not having tv, telephone, chair was dirty, bathroom shower was not there and then when I complained after some hours he changed the room. In that room also tv was not working but I didn't said anything. Then after sometime when I noticed that there is not soap in washroom , I complained again. Then after sometime 2 3 times he asked when you are doing checkout the monkey faced man at reception . I would recommend hotel owner if they would like to expand, change your management otherwise they will destroy that all. Baba mehar kare

a year ago

Rooms are of adequate size. Hotel building is new so interior is fine. But as with other hotels at this level, have to ask to change bed sheets. Hotel management claimed that room is ready and clean but bedsheets were full of stains and hairs😕 Also no bin in the room. Mattresses were nice and new. Building has lift access. It is located on good size road, not on some narrow street. You may park your car in front of hotel.

Edited 2 years ago

The two stars are for good behaviour of the staff. The room had cobwebs. It was dust everywhere in the room. Even the reception table sofa ws full of dust. we took 2 rooms and in one room the was basin was not there. The switch for a/c is with the staff. U have to tell them to switch on and off and also to change the temperature. Dirty bedsheets, comforters. Very bad experience.

2 years ago