Hotel Sahibs Royal Ville

We had a very pleasant stay. The staff was friendly and service was pretty good. The washroom was a bit small. Otherwise everything else was good. The breakfast was also good.

a week ago

I had one of the worst experiences at your hotel. Despite having a confirmed booking, I was not allowed to check in just because I presented a local ID. This policy was never clearly mentioned at the time of booking, and it was shocking to be denied a room after traveling and arriving at your property. What made the situation even worse was the behavior of the hotel staff. Instead of handling the matter politely or trying to help in any way, they were extremely rude and disrespectful. Their attitude was unprofessional and insulting, which added unnecessary stress to the whole situation. To top it all off, I was not even given a refund, even though I was not allowed to stay. This is completely unfair and unacceptable. If you have a no-local ID policy, it should be made very clear while booking—not after the guest arrives. I hope the hotel management takes this seriously and trains its staff to behave better with customers. No one deserves to be treated like this. I also expect a refund for the booking, as the service was denied through no fault of mine. Highly disappointed and would never recommend this place to anyone.

2 months ago

Warning: Stay is Good, but Night Staff Is a Serious Problem The property itself is decent and well-maintained, but there is a serious issue with the night receptionist named Narender, who works from 10 PM to 10 AM. I strongly advise anyone booking this place to avoid dealing with him if possible. This individual is extremely rude, aggressive, and completely unprofessional. He not only speaks to guests in a humiliating and demeaning way, but also disrespects people even outside the property, including on public roads near the hotel. When I politely asked him to safeguard my luggage for a short time, his response was shockingly abusive. Even more alarming: items went missing from the room during his shift, which raises serious concerns about theft and safety. I am not the only one who’s experienced this, and management seems either unaware or unwilling to take action. It’s a real shame because the property has potential—but as long as Narender is on staff, it is not a safe or welcoming environment, especially during the night shift. I strongly urge management to take this matter seriously and future guests to be cautious.

2 months ago

Well clean and maintained rooms. Food is so yummy and tea is fantastic 🍵. & Staff is very cooperative and helpful. Great location - just 200 meter from metro station 'Taj East Gate'.

a month ago

The room was huge and very well put together, and the bathroom was very clean as well. The WiFi also worked very well. My favorite parts though were the lovely staff and Manager who chatted with us many times and were very kind. As a bonus, the food they served at their kitchen was incredible tasty and for a good price.

5 months ago

Hotel is so nice , Foofing Quality is so Amazing. Manager Mr. Narendra Singh is so helpful and so cooperative behaviour overall experience is so very Nice. Thanks

5 days ago

One Of The Best Hotel And Best Stay In Agra. Rooms Are So Spacious And Comfortable With A Wonderful Theme. Loved The Stay, Very Budget Friendly And Convenient. Plus Point - Perfect Stay For Family♥️

4 weeks ago

Good rooms !! Extremely great food as per price Location is fine 50 meters from main road Staff was helpful as in my case

2 weeks ago