Jeevan Beach Resort

My stay at Jeevan Beach Resort in Kovalam was, unfortunately, quite disappointing. Despite its rating, the resort’s service and amenities were well below par, making it the least satisfactory hotel I stayed at during my Kerala trip. Room Service and Amenities Extra Cot and Pillow Issue: I had booked a room for three people, including an extra cot, for which I paid an additional charge. However, upon arrival, the extra cot was not prepared in the room. I had to personally go down and request it, which should not have been necessary given that it was already booked and paid for. The staff then checked my booking details to confirm whether I had actually paid for the cot, delaying the process further. Once the cot was finally set up, I requested extra pillows to accommodate the third guest. Despite this being a triple-occupancy booking, the staff initially refused to provide additional pillows, stating they didn’t have any. After multiple requests, they grudgingly provided just one extra pillow, which was entirely inadequate for our needs. Dirty Bedsheet: The cot they provided had a dirty bedsheet, which was highly unhygienic. When I pointed this out, the staff seemed dismissive and confused. After I showed them the issue, they casually laughed about it, which was incredibly unprofessional. They eventually replaced the sheet, but this interaction left a very negative impression. Guests should not have to argue or feel ridiculed to receive clean bedding. Water Bottle Policy: The resort provides only one water bottle per room, regardless of the number of guests. For a room booked for three people, this policy was completely inadequate. Any additional water required had to be purchased or specially requested, unlike other hotels during my trip where water bottles were provided generously and refilled as needed. Cleanliness and Bathroom Condition The bathrooms were poorly maintained, with visible rust and an overall sense of neglect. Basic amenities were lacking. The toiletries provided were minimal—a bar of soap, shampoo, and conditioner. No dental kit, shower cap, or other standard items were available, which is unacceptable for a hotel of this rating and price range. Restaurant and Food Experience Complimentary Breakfast: The breakfast buffet was disappointing, with limited variety and below-average food quality. Tea-Time Service: The complimentary tea-time service was poorly organized. Guests were not asked for preferences, and tea was served in a communal can, which we had to collect ourselves. For dietary reasons, I requested sugarless tea, but the staff initially dismissed my concern, stating the tea had “less sugar.” It was only after insisting that they reluctantly prepared sugarless tea. This lack of attention to guests’ needs was frustrating and unprofessional. General Service The staff’s attitude throughout my stay lacked professionalism. Simple requests such as preparing the extra cot, providing clean sheets, or additional pillows were met with delays, confusion, or dismissiveness. There was no proactive effort to ensure guest comfort, and their casual approach to complaints was disappointing. Comparison with Other Hotels During my Kerala trip, I stayed in five different hotels, all of which offered better service, amenities, and professionalism than Jeevan Beach Resort. The stark difference in quality made my experience at this resort particularly frustrating. Recommendation I cannot recommend Jeevan Beach Resort to anyone seeking a comfortable and stress-free stay in Kovalam. The issues with unprepared rooms, dirty and wet bedsheets, inadequate water bottle policies, and indifferent service make it difficult to justify the resort’s rating or price. For a more pleasant and hassle-free experience, I suggest exploring other options in Kovalam that prioritize guest comfort and deliver better value for money.

5 days ago

This hotel has nice location. It is located at the main beach and market is also around the hotel. But this is basically 2 star property except positive point of its location and food. Food was tasty. Other wise quality of rooms are not up to the mark. Bathroom was not even having cloth hanging stand and door mat. They also didn't provide hot water in tap. On our request the gave us hot water in 2 seperate buckets. They don't even provide electric kettle. The one they provided us was made of plastic. Also we have to walk for up to 10 min to reach to the hotel from main road. The only postive thing is its location, bar and food. Swimming pool shower is also old like cloth wash area. Swimming was also dirty.

a month ago

The swimming pool is name sake, no one uses. Rooms are below average, no proper lighting in the room. Parking is far away from the room(this i agree as its a beach side restaurant) but its not a beach view resort.

3 weeks ago

Location is very good, but the vehicle do not reach till the resort. We've to walk about 750m. Also we didn't get hot water as they claim for 24hrs hot water. Also during heavy rain the water enters into the bedroom all around from the balcony partition às its not water proof. No Intercom and they switch off their mobiles at the reception. So very difficult to contact them. Though they claim to be 3☆ property but it's not from the facilities they provide.

2 months ago

Pathetic service, we asked to change the blanket as we were staying for 2 nights and they denied without even checking stating that all the blankets are being washed. Really? Claiming to be 3 star? Not even worth any star. Bedding is a basic requirement to be catered to.

a month ago

Nice location Restaurant is an absolute paradise! From the moment you arrive, you are greeted with stunning ocean views and a warm, welcoming atmosphere. The resort offers luxurious accommodations that blend comfort and style seamlessly. Whether you're looking to relax by the pool,The restaurant at Jeevan Beach Resort serves up mouthwatering dishes that cater to every taste, ensuring a delightful culinary experience.

5 months ago

Quality of service at its worst. Around 3PM we went for check in - at that time they were preparing the room ! TV was not working - AC cooling was not efficient. There were no chair in the room. All these we told them - it's their responsibility to check all these as pre-requisite thing before guest check in. Reception girl is show piece - whatever we say there will be only 2 answers - I ll send a person or I ll talk to manager. AC water outlet pipe was leaking in bathroom, bathroom do not have mosquito or safety net - lizards and insects were coming in. At some places wires are open - kids be aware! On checkout day - In morning hot water was not coming in tap - internet stopped working. We have to explicitly ask for hot water via bucket - it's their responsibility to tell and provide. Only good thing about it is - the location is very good. Restaurant charge 30 Rs. Per water bottle(are bhai Himalaya se pani laate ho kya !) Everywhere it's Rs. 20 per bottle. Things are not organised at all. Please check uploaded photos. I would not recommend this to anyone - there are many other hotels are there on same beach - guys please go for it.

a month ago

Online good thing is the location. No not water, flush was not working, breakfast was not good and the restaurant staff who was showing the catch of the day didn't seem interested in giving any information on the fish and the price

a week ago