Wyndham Grand Royal Hotel Jinlin Lijiang

This is the worst 5 star hotel I had ever stayed in . My family and I stayed at the villa for 2 nights. To be fair , the villa was decent . It was well equipped with all the necessary amenities , and was reasonably comfortable . Unfortunately the service was atrocious . First , the staff there do not speak or understand basic English. . Second , the housekeeping was poorly done . All our coffee cups were left unwashed when we returned at night . The beds were badly made , used tooth brush was thrown away but no new toothbrushes given . It feels very random how the cleaning was done . Third , when we arrived , the buggy dropped us and the luggages at the front of the villa . On departure , the buggy service staff insisted we brought our four big luggages and many small bags to a pick up point 250 m in the rain . Fourth , there was no bell boy . We had to carry our luggages into and out of the villa. . Fifth, we called housekeeping as we broke a glass in the bathroom . No one picked up the call and we got a recorded message that it was unavailable . No one called back . There are many more complaints I had but I think the readers already get the picture . And is not even cheap . Avoid this place .

这是我住过的最差的五星级酒店。我和我的家人在别墅住了两晚。公平地说，别墅还算不错。它配备了所有必要的便利设施，而且相当舒适。不幸的是，服务很糟糕。首先，那里的工作人员不会说或听不懂基本的英语。 。其次，客房服务做得很差。当我们晚上回来时，我们所有的咖啡杯都没有洗。床铺很糟糕，用过的牙刷被扔掉，但没有提供新牙刷。清洁工作的方式感觉很随意。第三，当我们到达时，越野车把我们和行李放在别墅前面。出发时，越野车服务人员坚持冒雨把我们的四个大行李和许多小包带到250m的接送点。第四，没有服务员。我们必须搬着行李进出别墅。 。第五，当我们打碎浴室的玻璃时，我们打电话给客房服务部。没有人接听电话，我们收到一条录音消息，表明无法接通。没有人回电话。我还有很多抱怨，但我想读者已经明白了。而且价格还不便宜。避开这个地方。

1 个月前

Although we were told at front desk when we left for our outing the next morning that housekeeping will be managed. On returning in the evening, we were shocked that Villa was not make up at all other than clearing the bins and replacing used towels. Used cups were unwashed and the sitting area tables uncleaned. Even bedrooms were not properly done up. |On checking out, when called for buggy service as we were a group of 6 with 4 heavy luggages as explained, we were told to carry our own luggages to the buggy waiting point which was quite a distance from the Villa. The excuse was that the buggy could not reach the Villa… which we told the buggy desk that it was not true since we were dropped off in front of our Villa unit when we check in! They then reluctantly sent in a buggy ! |This is a 5-star managed hotel group and definitely did not equal its service standard !

尽管我们第二天早上去郊游时前台告诉我们将管理客房服务。 晚上回来时，我们惊讶地发现别墅除了清理垃圾箱和更换用过的毛巾外根本没有化妆。用过的杯子没有清洗，休息区的桌子也没有清理。甚至卧室也没有装修好。 |退房时，当我们被要求提供越野车服务时，因为我们是 6 个人，带着 4 个沉重的行李，正如所解释的那样，我们被告知要把自己的行李带到距离别墅很远的越野车等候点。借口是婴儿车无法到达别墅……我们告诉婴儿车服务台这不是真的，因为我们登记入住时被送到了我们的别墅单元前！ 然后他们不情愿地送了一辆越野车！ |这是一个五星级管理的酒店集团，绝对不符合其服务标准！

1 个月前

We stayed in block 72 for 3 night, the room is nice and tidy. The service staff is also very responsive. The room is pretty far from the centralised restaurant in the resort and you need a buggy to bring you over for breakfast in the morning. It is a pain in the neck to get to the restaurant, you walked to entrance of the property where the intercom is located. You used the intercom to request for the buggy and wait. There is no queueing system and when the buggy arrives all the guests and rushing and fighting for the seats. We waited for more than 20 minutes before we managed to get into it. We spoken the young buggy driver about the condition and he told us many guests complained about it. Please take this advice when consider staying in this resort.

我们在72号街区住了3晚，房间漂亮整洁。服务人员也非常有求必应。房间距离度假村的中心餐厅很远，早上你需要一辆越野车带你过来吃早餐。去餐厅很麻烦，你走到对讲机所在的酒店入口处。您使用对讲机请求婴儿车并等待。没有排队系统，当越野车到达时，所有客人都会争先恐后地抢座位。我们等了20多分钟才成功进去。我们向年轻的越野车司机讲述了这种情况，他告诉我们很多客人都对此抱怨。当您考虑入住该度假村时，请采纳此建议。

5 个月前

房間闊落，但真的是太大了，大到有點怕，可看見雪山，個人靜修可以，早餐一般，跟其他溫德姆酒店來說，這裏的早餐不是五星級，當然早餐收費也不是五星級嘅價錢，所以可以接受，環境是漂亮的！

5 个月前

酒店環境優美，別墅清潔乾淨且舒適，距離夜市及超市方便，渡假村範圍大，隨時有電瓶車接送，真是方便，服務員親切友善，

6 个月前

房間配套齊備, 整個酒店環境極好，有主題專區打卡，夜宵Barbeque師傅態度好服務🤝。唯b1 落地玄關窗戶破損不能完整關閉，這些細節如果能跟進就讓客戶更放心了

5 个月前

房間，及所有環境硬件配套 都非常好！👍🏻但有部份職員的服務態度比較冷淡，亦不專業！感覺不太 helpful 😅- 早餐食物種類豐富，但補給得很慢⋯⋯- 班戟🥞唔太熟，可能係太多要處理🤔- 酒店內有提供電瓶車接送服務，但部份男職員並不helpful，只會將你放在路口，要自行步回😌-該電瓶車的一排座位，怎可坐三個客人！這樣令人感覺非常不專業，亦不尊重客人！

9 个月前

We had a great stay at the hotel. Very comfortable and enjoyable. Front desk host Selina was very kind and extremely helpful. Took care of all the details and upgraded our stay also which was fantastic! Will definitely come back again for a stay. Highly recommended.

我们在酒店住得很愉快。非常舒适和愉快。前台主人 Selina 非常友善，非常乐于助人。照顾到所有细节并升级了我们的住宿，这太棒了！肯定会再次回来入住。强烈推荐。

8 个月前