Residence Inn Atlanta McDonough

In the 19 years I've traveled for work (I travel 60% of the year), I've never stayed at a property where the staff seem so happy to be here! They're super friendly, cheerful, and ready to help with anything you need! It's euphoric, actually. I often catch them laughing and having a good time amongst themselves. It's so refreshing. The property is well maintained, and everything is in working order. Not necessarily a given, in my recent experiences with the same Brand. I would stay here again and again. I wish I could take this hotel with me🫠

a week ago

We recently stayed at the Residents Inn in McDonough GA and I couldn't move on without sharing my thoughts of this particular Residents Inn. From the people at the front desk to the kitchen and housekeeping, the staff is exemplary! They are so friendly and helpful, more than we've ever encountered at any other Marriott property. This staff does Marriott justice and they are lucky to have them. Also I must mention how clean and inviting this Residents Inn is. The amenities are awesome, from the pool, outdoor seating, and a small basketball court. Every aspect of this property was outstanding. We definitely plan on making this our go to place on our way south. ||Sincerely, ||Karen & Dave Cronkite |Marriott Titanium Elite

2 months ago

This is the most beautiful outside property I have seen in a long time from Marriott including in the deep south. Aretha at the front desk is extremely polite and conscientious and helpful and sweet. Both male managers were very conscientious and responsive. Lots and lots of little mistakes but they were ultimately rectified. I did not appreciate the extraordinary rude behavior of housekeeping who came to change a s*** that we found soiled upon checking in. This has been at most properties for the same.

3 weeks ago

Hello. My wife and I stayed at your location on Friday, January 31st. It was certainly a mixture of good and bad, which is disappointing. I’ve been a Marriott member for years and have had almost always good experiences. Upon arrival, I discovered that the EV charging stations were inoperable. Aeron at the front desk was apologetic, but said they were broken and the new ones on the other side of the building weren’t ready yet. We went to our room and settled in, but the toilet wouldn’t flush. Aeron asked a lady to try to plunge it but she was unsuccessful. She was a very sweet lady but she recommended that we switch rooms. Aeron facilitated this. The room was good, but there was some mould in the shower and it dripped onto the steel drain plate periodically all night making a ding sound. The breakfast was good, but not up to the standard that I usually get at a Residence Inn in terms of variety. I booked the stay with points and spent a little more thinking it was worth it to have an EV charging station and to have a better breakfast. Apparently, I should have just booked the cheapest Marriott option.

4 months ago

I actually stayed here two times in a row as I had two business trips at two different times relatively close apart from each other. This review is for both stays because I have the same likes and dislikes of the property and rooms for each trip. |Overall it wasn't a bad stay. The front desk people are really nice and inviting which is a good sign when checking in. I had a room request that they couldn't fulfill but were apologetic about it and tried to accommodate me the best they could. |As far as Residence Inns go, this one was pretty much like the rest except this had more updates than maybe some of the older ones. The first trip I had more of a studio room and the second trip was a room with the bedroom separate from the living space and kitchen. One thing that is super important to me is that it's quiet and can get a good nights sleep because these were business trips and needed to feel refreshed in the morning. Oh! My request was that I was on the top floor as to not hear people above me since people tend to have elephant feet and stomp around. Being on the top floor eliminates that headache. I've stayed at other properties where it's really bad. During the stays I think it was fine. Maybe some here and there but not awful. |The room. This is where I have some issues. Although spacious and really like having a kitchen to make my own breakfast in, I found BOTH kitchens in two separate rooms a little not so clean. In one room I felt that the counters and glassware as well as utensils felt kind of sticky where I had to wash them to use them. the kitchen felt like it was an after thought to take care of. I think this was a major disappointment to me since I use it. If I didn't, I probably wouldn't care as much. On my second stay, the room had a table in the kitchen. Great! Except it was so old and worn down that I didn't understand why it was still there. And yes, it also felt a little uncleaned as well. One thing I never understood too is that they had limited housekeeping which is fine but the day they cleaned the room, they never emptied the trash can in the kitchen. I was there for 5 nights and I think housekeeping was 2 days before departure. |Overall maybe housekeeping can do a little better job with wiping surfaces down and sanitizing them. BUT I do like a big room and take away the kitchen issues, it would have been a more comfortable experience. |The location is really good if you have to be in the area. You're surrounded by restaurants and such including a Dave and Busters not too far if you're with kids. |My only other complaint is the breakfast. I have this with all the Residence Inns so this isn't something out of the ordinary for me. Since I make my own breakfast, I never have it downstairs. I do take a look and notice just how unhealthy everything is. There wasn't one thing that I saw that would give me the feeling of a healthy breakfast. Except maybe a banana. Even the cut up fruit looked like it came from a can and sitting in syrup. And this isn't the hotels fault but wish Marriott would choose better suppliers for stuff like oatmeal and peanut butter because the brands they use are the junk brands with a lot of unnecessary ingredients. I also wish they had breakfast potatoes which I never understand why none of them do. |Would I stay here again if I were in the area. Most likely yes. I do think in an area filled with other lodging options, this may be the best. I don't know how far it was to Atlanta from here but this was considered outside of the city which it's really not. It is close to ATL which is great. |It was a quiet stay and that goes a long way with me. That and great customer service which this property had.

a month ago

A True Home Away From Home! Our family’s 11-day stay at the Residence Inn McDonough, Georgia has been nothing short of a blessing. We originally had a reservation at the nearby Courtyard Marriott but left after just one night due to its rundown condition and lackluster management. Thankfully, the Residence Inn welcomed us with open arms—earlier than our original booking—and completely turned our trip around. From the moment we pulled into the beautifully landscaped, tucked-away property, we felt at ease. The location is peaceful, private, and well cared for. Inside, we were greeted by a delightful tray of strawberry shortcake cookies and genuinely kind staff. Not once have we encountered an unfriendly face—everyone has been warm and accommodating. A special shoutout to Miss Bree, who went above and beyond for my two daughters and me. After missing breakfast by just a few minutes, she kindly reopened the doors and offered us yogurt and cereal with a smile. Her kindness truly set the tone for our stay—she’s a breath of fresh air! Our spacious suite has been perfect for our family of four. The beds are incredibly plush, inviting, and immaculately clean—a dream to sink into at the end of the day. The linens and towels are high-quality and fresh, and everything about the room layout is thoughtful and comfortable. To our delight, the outdoor pool is heated, which has been a huge hit with the kids. The entire property feels safe, clean, and even smells great—a detail that makes such a difference. We also had the pleasure of meeting Jeremy at the front desk, who greeted us with a big smile and such warmth. When I asked for some extra linens, he went above and beyond to make sure we had everything we needed right away. His attentiveness and cheerful demeanor truly stood out and added to the wonderful service we’ve experienced here. After experiencing the disappointment of the Courtyard, we are truly grateful to have found comfort, hospitality, and peace at the Residence Inn. This place feels as close to home as a hotel can get—and that means everything when you’re staying for 11 days

2 weeks ago

For years (since the merge), my husband and I have commented on how the properties (across both of the formerly separate brands) have gone down hill in physical property locations and customer service. It became increasingly frustrating to check into a hotel and find rust, mildew, broken fixtures & furniture, rude staff, somewhat dirty conditions and a general apathetic response to issues. Our checkin to the Residence McDonough provided an absolutely refreshing experience! We’ve not had this good of an experience in quite some time. We’ve don’t often stay at 3 star locations because my husband’s employer books higher-valued properties, but skipping this location would be a travesty. Upon entering the doors, I encounter Aretha who worked towards assisting the guest on the phone. She smiled at me as I entered the building, and I busied myself to allow her time to handle the phone guest’s situation. A second guest called in during this encounter, and Aretha quickly and politely excused herself from the first call to greet the second caller. She returned to the first caller, rectified the situation, and turned to address me just as the second caller rang through again. She apologized to me, and I assured her I could wait. (I could see the hectic situation while the other caller likely wouldn’t understand.) As Aretha assisted the second caller and then ended the conversation, she again apologized to me for my wait. Her cheery disposition and bubbly attitude made the checkin perfectly pleasant. She assured me our room was prepared as we requested; if not, she offered to remedy it herself. The cleanliness and gentle pleasant smell of the room immediately washed away any tension from my travel day. It felt like arriving home after a long departure. I needed to head out, and the stairs were located near our room. We’ve grown accustomed to eerie stairwells that find themselves litter with snacks and small bits of trash from little ones carelessly dropping it as they go. These stairs were the opposite of any encounter. They smelled nice like freshly shampooed carpet and new paint, but the smell also did not overpower the space. Overall, the comfy rooms, cleanliness of the property, and location alone warrant a return visit. Admirable and dedicated staff, such as Ms. Aretha, will keep this location full of happy and well-cared for guests for some time. Thank you for the opportunity to experience this wonderful stay.

a month ago

Excellent in every way. Superior bedding, spacious, immaculate room, completely soundproof, great breakfast w/excellent staff. Every staff member was friendly, courteous & welcoming.

a week ago