Best Western Grant Park Hotel

Dear corporate Best Western, why have you left your employees with an outdated building that is poorly functioning? The people at this location are clearly trying with the little resources upper management has left them with. I have NEVER seen a vacuum preform so poorly as the ones you are making your housekeeping struggle with. My room on arrival had a smoke detector beeping(which maintenance quickly handled) and mystery goo embedded in our carpet(which housekeeping took care of with the very poor supplies they have been given to clean this hotel). Housekeeping was so amazing and did everything they could. The 9th floor elevator shocks you everytime(REALLY BAD) and the doors are crooked and shake horribly. The elevators need DESPERATE updating along with many core features of the building. Our room also shocked us many many times as well. When I brought my concerns about our carpet to the man in a suit and slicked back hair(manager looking, was there the whole time of our stay) he basically replied with "so what do you want me to do about it". I'd imagine he's the reason this location is suffering as the rest of the staff were very kind. I wish I got his name but he massively sucked. This is the most poorly ran best western I have ever been too. The lobby looks nice and that's where it ends. At least the bathroom was updated and clean. The windows in the lake view room 901 are loud and drafty. Paper thin walls so we heard a baby crying on our romantic weekend. There is one water fountain in the fitness room to fill a bottle. No room service, no extras, they couldn't even get plastic silverware. Felt like an expensive motel, this is a "there is no where else to stay and it's cheap" kind of place. Not good for vacation or relaxing. Absolutely take your money to the Hilton if you can! I have a video of the elevators LOUDLY shocking my partner and you can see it as well. For $340 for 2 nights I should at least remain unharmed by the building.

2 weeks ago

Very nice 3-star hotel. Room is cozy and quiet. Great location since we could walk to the museum campus or to Cloud gate. Parking fee is high but we were able to find a cheap spot at a self-parking facility close-by.

a week ago

Hotel is perfect for the price. We definitely paid below the average for the city for our two night stay, and were happy with the quality. The rooms are dated but certainly not dirty, although no microwave was disappointing. Had an issue with our first room after checking in after 10 pm, was instantly changed to a new room. Staff was friendly and the location cannot be beat.

2 months ago

I recently stayed at the Best Western Grant Park Hotel, and I must say, it was an amazing experience! From the moment I checked in, the staff was incredibly friendly and accommodating. The room was spotless, spacious, and had a fantastic view of the park. The bed was super comfortable, and I appreciated the modern amenities like the flat-screen TV and free Wi-Fi. The location is unbeatable, with easy access to Grant Park, museums, and great dining options. The hotel’s breakfast was delicious and offered a variety of choices to start the day right. I also loved the fitness center, which was well-equipped and clean. Overall, my stay at the Best Western Grant Park Hotel exceeded my expectations. I highly recommend this hotel to anyone visiting the area. It’s a perfect blend of comfort, convenience, and excellent service!

a month ago

A pretty nice hotel. Affordable, clean, and quiet when I visited. Also there are alot of shops around included Trader Joe's, Dollop coffee shop, and several restaurants. I paid $70 a night. The complaints i have are that my room had a draft so it was cold in one part and warm in the other. The iron didn't work. The gym had broken and janky equipment. The rooms have no microwave only a mini fridge. You have to go downstairs to the lobby for the one microwave. They have a fruit infused water at reception and sometimes a snack bowl like apples or bars. And the room i got had a beautiful view and the setup was nice. You also get a 10% discount for the French cafe downstairs which is delicious.

2 months ago

3 of us stayed here for two nights. We were attending a concert at United Center. Parking is valet only - you hand your keys to the front desk and they will park your car somewhere else. Our hotel room at a leaky toilet, coming from the bottom. I called the front desk and informed them. There maintainer responded within minutes and fixed the problem within 20 minutes. No extra charges for work, no need to move rooms. The hotel is in a great location overall if you're looking to be downtown near tourists spots. About 20 minute drive to United Center. Would come here again. Felt fairly priced for the service we received.

3 weeks ago

The hotel location is great- right across from Grant Park. The neighborhood isn't bad with some excellent restaurants and a Trader Joe's nearby. The lobby is underwhelming and having to run the gauntlet of panhandlers to get into the very small door is not a pleasant experience. The Hilton Garden and Homewood Suites next door do not have this issue, so felt much safer. The rooms were small but clean. The towels were worn and threadbare. The bathroom door panel was coming off the door causing the panel to stick on the door jam when fully closed. The front desk was informed of this issue but didn't seem too concerned. The valet service was slow. It took over 40 minutes to retrieve our car. The person at the front desk said that she had to operate the front desk, retrieve luggage from luggage storage and perform the valet duties. This seems highly unfair to the worker and the customer. The hotel did not provide water in the rooms or have a convenience store. I wouldn't stay at this hotel again.

3 months ago

The employees were amazing (friendly, accommodating, knowledgeable about the city). The hotel room were clean and neat and serviced daily. The hotel is in walking distance to essential stores (Target, Staples, Supermarket) and also close to downtown attractions. Was def a better values than the host hotel where I was attending a conference. The general appearance could use some TLC. Hallway carpets were visibly worn and ripped and pictures hanging off the walls.

4 months ago