Rodeway Inn Urbana Champaign University Area

So, hubby is wheelchair bound (paralyzed), and we've learned to visually check rooms before we actually finish the check in process. This room would've been great EXCEPT that we had a third adult in the room with us, she used the pullout couch-bed near the window. There is NO SPACE for a normal sized person to get from the far side of the bed once that couch is pulled out!!! I didn't realize this when I did our pre-check. Another drawback was that there were NO SHEETS, pillow nor blanket provided for the pull-out, we had to get them from the front desk staff who treated my daughter like a criminal for asking for extra pillows (read on). When we made the pullout bed, we found that the part under the mattress (stretches from side to side on the metal frame--the mattress sits on this) was wrecked at the foot-end!! And there was about 1/4-cup of food CRUMBS & lint when we removed the cushions to make the bed--gross!! Additionally the only pillows provided on the big bed were about 14x14 inches (the kind you'd have on your couch for a throw pillow). How is that okay? The bathroom was fine, great for accommodating a wheelchair user. Breakfast bar was virtually non-existent (bagels, cereal, coffee, juice). Disappointing--though we knew when we booked. Still. But do better in the room arrangement, sheets and customer service, and pillow situation.

a month ago

Was told I could pay cash for deposit. Upon arrival I was told I didn't have to pay deposit because I lived out of range for their 150.00 deposit. I was told I needed to run my card for 10.00 for incidentals. When I woke up the next morning, there was a deduction, not a hold, a deduction in the amount of 150.00. I had to wait a week to get money that should have not been taken from me to be REFUNDED back to my account. From someone who stays in hotels very often, this should have never happened. Poor customer service, poor management. Will not be staying there ever again. I didn't even receive an apology from the manager who also manages their sister hotel, the comfort inn there in Urbana. Good Luck if you dare take the risk

3 months ago

Had a less than pleasurable experience in general but I wasn’t going to leave a review until now. The hotel is dusty for the price and it’s shady. I got charged the full amount for my stay upon checking in and was told due to a clerical error they had to charge me for another night. I told the general manager personally that this wouldn’t happen as a clerical error is not my issue and affirmed that they did not have the authorization to do this. After mishandling my funds the first time, I wake up to another charge on my card that I already refused and did not authorize. Notified my bank immediately of this theft, do not stay here.

4 months ago

The location is definitely great for the price. It's just a place to crash basically, and the breakfast is very simple bagel , toast, cereal, coffee , tea, juice. Morning staff phenomenal and informative Night staff don't really answer the questions. Unfortunately for us there was a roach in our room. We killed it but kind left the family feeling off, but we only stayed the day. The town itself is beautiful.

4 months ago

Positive: Location was great Negative: The cigarette smell is overwhelming. It woke me up in the middle of the night it got so bad. I do not think it is just an old smell in the building. It is so bad it had to be someone smoking heavily in the building especially at night.

3 weeks ago

Positive: "" Negative: The refrigerator didn't work correctly; the door had to be slammed really hard to get shut. The regulator dial inside of it was missing. Loveseat arm was torn & worn.

a month ago

Positive: Nothing Negative: Room stinks, nasty odor on carpet/rug. So much noise, very thin walls. All night laundry being done. Noise in the walls. Couldn't get any sleep. Very tiny refrigerator. TV very unclear, stations unavailable. Just pitiful overall. Bathroom ok!

6 months ago

This was an affordable option of Lincoln a straight line down between quieter and more rustic Urbana and the big loud mecca of younger people in Champaign. Dodging some of my reliving some of the stress and growing pains I experienced as a college athlete. Nice out of the way place, a quick journey to Neil Street, Mall Area with.... Barnes Noble, Wal-Mart, Target, Best Buy, food and all. Nice quiet visit to see my kids without the focus on the hoopla it was nice to be on the periphery and smell the roses focus on the positive. Staff friendly and responsive.

4 months ago