Surety Hotel

The hotel seemed great when we arrived. Check in went smoothly as the front desk man ran through his speech and took our info to check us into our room. I was then told it would be $25 additional charge to park our car, which I didn't see on the web site when I booked the room. I was also told that parking was as available, if it was full we'd park on the street, in downtown Des Moines. Luckily there was still a spot in the outside lot. We got to our room and ordered room service, paid $81 plus tip and my wife's food was burnt. Then the ambulance and police sirens went off across the street for what appeared to be an unconscious homeless man. You could also hear the next door room through the wall. On the plus side the bed was comfortable. But, in short, I probably won't be staying here again. Edit: the desk clerk did credit the parking and my wife's meal.

4 days ago

Sean and Edd were the most friendliest front desk associates I have dealt with at a hotel. I have to travel a lot for work and this was my first time in Des Moines. Surety really made my experience a great one. Due to the snow storm this Wednesday, I wasn't sure if my flight was going to be delayed but first they gave me a late checkout at 3 PM. When my flight was cancelled, they managed to let me pay for another night to stay. Thank you so much for your great service and making my trip great. Also, the room and the hotel in general is beautiful! Well equipped gym as well!

2 weeks ago

Loved the hotel! Clean, cozy, and great location! Downsides are that there’s no help getting luggage up, construction noise outside started at 7am and never ceased, and there’s no room service. All of these things complicated my stay alone with three small children. While it was a great stay, they could be more accommodating.

a month ago

I’m so impressed by the Surety Hotel. It has been my vision to have my wedding in the solarium for so long, and to say my vision came true is an understatement. From the front desk and my perfect stay in the Merchandise Suite to all of the support staff we say thank you! Special shout out to Aleah and Megan for helping me coordinate this day and being so responsive to my ideas and emails. Thank you to Sergio for making the day run so smooth! He was like a day-of coordinator on steroids. I couldn’t have completed this day without those three people. They all did things I didn’t even think of, and I’m so surprised and my heart is full. I can’t wait to return for our one year anniversary!

3 months ago

Gorgeous new (2020) retro reno of a stately 1913 former finance building. ||We stayed in a corner Studio. Soaring ceilings, large windows, terrific spacious bathroom with large, beautifully tiled shower. There’s a great outdoor courtyard where we enjoyed a glass of wine in a beautiful setting. Beautiful sitting areas in the lobby with a small coffee shop.||A first rate place to stay in Des Moines.

4 months ago

The staff was very helpful in making sure our stay was amazing. the food and drinks located in the motel were amazing. don't skip there breakfast sandwich or breakfast burrito. The only thing i would change would be the parking scenario. maybe they had valet but I wasn't made aware of it. Still a wonderful stay.

3 months ago

Staff was hospitable and accommodating. The rooms were nice, clean, however, they were really small. I suggest that you add space and allow for a table, so that we can use it to dine/place our laptops. Other than that, the location is great and it is worth the money.

2 months ago

Super cute hotel in the heart of downtown. Wonderful and spacious rooms, clean, great gym and friendly staff. Would stay here again if I’m ever in the DSM area.

a week ago