Courtyard Lincoln Downtown/Haymarket

We were really pleased with our stay at this hotel. It is in a good location and the rooms were spacious and very clean.|I cannot say enough about the staff. They were so pleasant and accommodating. The staff in The Bistro was great. There was a large group of us and they did a great job serving us and making sure everyone was comfortable. |We were attending an event and the hotel shuttled those of us who have some trouble walking and then picked us up. That was greatly appreciated..

2 months ago

I’m in the middle of a stay now at this hotel, my first. It is just me on this stay, which is for seven nights. I will likely make reference to the Hyatt Place where I stayed for a week earlier this month. ||The room type I booked is a 1 Bedroom Suite; it has a king bed and a sofa bed. I checked in after 8:00 PM. The check in was efficient and friendly. Ther rate I booked included either self or valet parking; I decided to try the valet option for a few nights. The garage is across the street from the hotel. I was given some coupons for $10 worth of food for each day thanks to my Titanium status with Marriott. Of course, this isn't enough to buy a breakfast entree let alone add a coffee and juice. | That’s Marriott for you; you need an advanced degree to understand their benefits.||First impression was that it was pretty much like I expected. It was a corner hotel room with an adjoining additional room which did not have a bathroom. There was a sink, microwave and refrigerator in the extra room along with a sofa bed, two chairs, a desk and another TV. The bedroom was average sized. The bathroom has a nice sized walk in shower, sink, toilet. The bedroom was cool; the thermostat was set to 67 and it was 0 degrees outside. I set the temp up to 70. The units are those under window units but are controlled by a thermostat; not crazy about the window units. The door separating the two rooms would not stay open so I blocked it open with my suitcase.||When I returned from dinner, the bedroom was still not any warmer but the other room was. The thermostat in the bedroom said 75; it was not 75. I had a good night sleep, only being awaken a few times by the trucks at the post office outside my window. I had stopped at the Bistro to get a glass of wine around 9:45, but the lady said she closed it down early.||The valet parking was fast and efficient. Very nice when it is cold outside.||I used the workout room in the morning. It had modern, nice equipment including treadmills, ellipticals, stair machines and free weights. I grabbed my breakfast coupons and headed to the Bistro. I ordered a breakfast sandwich, bottle of water and a coffee and surrendered two of my breakfast coupons which didn’t cover what I had selected. When the sandwich was rung up, it rang at $1.50 more than the menu and menu board stated. I mentioned that and got a "oh, I don't know." Later, the manager of the bistro came to me and acknowledged it was wrong and offered to remove the tip that I had left. Told her 'no', leave the tip. The sandwich was delivered, no side or anything, on a fancy plastic plate with plastic silverware. It was ok.||The lobby area of the Courtyard is nice, and they have some seating outside that looks like it would be nice in the warmer months. The lobby is fairly large, has a few TV’s and lots of places to plug in. It's really nice to do work in. ||So as of now, if I were to need a hotel for a stay for either myself or with my family, I’m probably going with the Hyatt Place. The room at the Courtyard is a bit nicer, but the inability to control the temperature negates that. Valet parking as an option at the Courtyard is nice and is not an option at the Hyatt Place. I tend to not use valet in hotels like this though because I’m too impatient to wait. The lobby area of the Courtyard is nicer than the Hyatt Place. The workout rooms are a push for what I need. Sleep quality was better for me at the Hyatt Place due to no semi-trucks hauling mail (need better sound proofing for the windows) and being able to control the temperature at the Courtyard. Breakfast at the Hyatt Place was easier, better and didn’t feel as cheap. Easier because it was included and didn’t require me to have coupons that don’t cover the cost of the most basic of breakfasts. Better because the food was better and there were more options. Didn’t feel as cheap because while I know it was mass produced food, there was silverware and glasses used, not paper cups and plastic wrapped plastic.||That's not to say the CY is bad; not at all. The whole breakfast coupon thing is frustrating; that's not this CY's fault at all. Getting a bottle or two of water each day is nice as well; Hyatt Place does that, CY does not.||I haven’t ever stayed at the Hilton Garden Inn; maybe that will be my next stay here in Lincoln.

2 months ago

I requested a king size room with a sleep sofa. I had it confirmed for this week. When I got to The reception area they were nice enough gave me my key. I was fine. Until I went to the room to discover that it was just the king size bed with no sofa bed. Therefore, my son had no place to sleep. The room was not going to work, besides it was not the room that was confirmed and booked back in January 2024. When I went downstairs to the reception area with my son and told them that they put me in the wrong room and showed them on my phone, the confirmation for the king size bed with the sofa bed, they told me that they cannot put me in the room that I secured back in January because there’s a concert tonight and the hotel is completely booked. The room I got is the room I did not ask for. When I asked the lady where is my son going to sleep, she looked at me and said I’m sorry there’s nothing I can do. Needless to say, I started what supposed to be a joyful occasion (My son‘s graduation) I was furious. Why bother taking reservations for a room eight months in advance just so when you get to the hotel they give you what they give you and you have to be OK with it. I felt like I wasn’t a priority or of any importance to them. Extremely disappointed in this experience. EDIT: In response to the owner. Yes. I was there. My name was in the system. I did not imagine my experience. Photos attached.

a month ago

This was a really nice hotel in downtown Lincoln. It's within walking distance of everything downtown, Haymarket Rail Yard areas. Memorial stadium is an easy walk for game day too. The room was clean and the hallways were quiet. Some noise from outdoor construction, but not the hotel's fault. I'd definitely stay here again.

5 months ago

This hotel is in the best location. The Haymarket has a lot of restaurants, Bars and shops within walking distance. The staff were very friendly and helpful. We did the valet parking where we called before going downstairs and the car was ready. The bar had great drinks. The rooms were very clean and if you needed new towels they would bring the right up. We were there for a football game and the stadium was a short walk.

7 months ago

Impressed by the friendly attentive staff at the cafe that serves breakfast. We ate there twice and they were so nice and efficient both times. Tried the breakfast burrito, bfast bowl and bfast sandwich- all very tasty. The room was very clean and had no issues with the bed or shower. Glad they don’t have plastic single-use toiletries and use dispensers in the showers instead. Wished there was some lotion, but not a big deal. I recommend this hotel and would stay again.

11 months ago

I left a medical device in my room a week ago and had a lot of difficulty getting it returned to me. People in housekeeping keep saying they are going to return it to me but nothing happens

5 months ago

Service and rooms were good, clean and comfortable. Close to restaurants, some walking distance. Breakfast in the lobby was great. For the money, the food & service was worth it.

7 months ago