Hotel Indigo El Paso Downtown by IHG

The stay was fantastic. William greeted me in the lobby, was very expedient in booking me into my room and recognized my status. The bar was fantastic with live music and good food. Breakfast option was very fancy for my pallet but none the less a very enjoyable dining experience.

2 weeks ago

The service and amenities at this hotel are consistently outstanding. We always choose to stay here when visiting El Paso. The rooms and views are charming, and the service never fails to impress—especially the bellhops, who go above and beyond. We hardly have to lift a finger; it truly feels like a five-star experience that leaves a lasting impression. My only complaint is that late checkout requests can only be made the morning of. According to my IHG app, members can request a 2 PM checkout, but we were informed that they had reached capacity for late checkouts. I also wish the rooms had mini-fridges. Other than that, this hotel is highly recommended and we will definitely be back.

a month ago

I’ve stayed at Hotel Indigo before and always appreciated its cleanliness and modern vibe, but my most recent visit was extremely frustrating. At check-in, I had issues because my virtual corporate card supposedly didn’t have a credit card authorization—despite it working fine during my last stay in November. The problem wasn’t resolved until the end of my stay, and I had to follow up myself because no one bothered to reach out or assist me. The valet service was also disappointing. The attendants were driving too fast, and when I got my car back, the inside was covered in dust. Not what I’d expect from a hotel of this caliber. To top it off, despite the hotel being “pet-friendly,” a staff member screamed at the top of her lungs and caused a scene when my dog briefly slipped out of her leash. My dog was not near her, did not touch her, and wasn’t acting aggressively, yet her reaction was completely over the top. I also submitted a complaint online during my stay, but no one ever followed up. Overall, I’m really disappointed with the lack of service and professionalism. I hope management takes these issues seriously because this experience made me reconsider staying here again.

3 weeks ago

Nicest staff between here and Orlando! I came in from a very long road trip, tired, dirty, stinky, and disheveled. Dave the concierge welcomed me and was very warm, patient, kind, and communicative with me. William checked me in and was very friendly, upbeat, and professional. Sergio aka KGB helped me get some things from my car and he was so fast and friendly and just a really neat guy. My bed was among the most comfortable hotel beds I've ever slept in. Perfectly dark and quiet as well. With the lights on, the room has a great aesthetic. Hardwood floors are great at a pet friendly hotel. The room was spacious and clean. If you forced me to come up with one negative thing about my experience, I will say the bathroom is very slippery after a shower. 10/10 great experience.

2 months ago

West side of hotel overlooking the pool area and bar is incredibly noisy. You can clearly hear everything happening on the patio area, even from the 10th floor. On weekends they have very loud music and a DJ until very late at night. Fortunately, I was able to move to the other side of the hotel to avoid exposure to that, but still had to hear loud guests in the hallways until 3AM. The hotel asks you to sign a "noise waiver" when you check in, but it isn't really clear just how loud it might be. The shower water temperature is also unpredictable. It might be ice cold, barely luke warm, or perfectly hot. I stayed for 5 nights and couldn't find any pattern to it. It seems both of these things are common in the reviews for this hotel. These two things are a shame because the rooms are very nice, the beds are comfortable, the amenities are good, and it is a good location. The first floor restaurant and bar were good. Just get rid of the DJ sets and fix the hot water.

a month ago

From the moment we arrive we are always treated like family. Every time I get a warm welcome from Dave or Diego. Both of them make sure to ask about my flight into town or how my day went. My Bags are instantly whisked away and are later found place nicely into my room. Every morning they ask about my plans and ask about how the day went when I return. When I check in William or Hayden recognize me and make sure anything I need for my stay is taken care of no matter the time.William went above to make sure I was able to check into my favorite room and Hayden was quick to recommend great dinner ideas and take care of that extra blanket I ended up needing at 2am.It is rare I ever have an issue here but if anything arises the desk staff takes care of it without question. Last but not least the hotel parking attendants make coming "home" every night amazing. Hector stands out every trip. Every time I pull up he is there to see how my day went and ask about what my next day holds. This whole establishment is filled with people that genuinely care and make me having to come back to my home town something I look forward to. Thank you Hotel Indigo.

a month ago

The overall cleanliness of the room was exceptional! The bed was comfortable, the place was beautiful, I already want to go back. Their late night valet person, Sergio, was so kind and explained everything to us clearly. You can tell Sergio loves his job! I would stay here again!

4 weeks ago

This is my third or fourth time staying at Hotel Indigo downtown El Paso, and I definitely plan on staying again! I love everything about this hotel: the location, staff, rooms, cleanliness, great bar and restaurant, awesome pool, excellent views, and all of the great amenities offered. I've stayed in several other hotels in downtown El Paso, but this one is by far my favorite. The entire staff, from the GM to the front desk to the bar/restaurants, to housekeeping, and valet parking... every single person I encountered was extremely friendly and helpful and professional and actually cares about their guests. That says a lot these days for sure! So kudos to all, well done! Thank you all and see you again soon.

3 months ago