OYO Hotel Tyler Northwest Mineola Hwy

They believe their “pet allergen” employee is above the Federal Governments mandate to accept Registered service animals. Would not allow me to rent a room because of some employee who is allergic to pet dander. That’s not my problem or any other customers problem. You are not above the United States Government. WOULD NOT RECOMMEND

2 months ago

I really appreciated staying at OYO Tyler,TX Location was perfect and also there is alot of parking for tractor trailers,staff was extremely kind and respectful,truly amazing people My room was extremely clean,it's an old Hotel but felt nostalgic, I felt relaxed and comfortable, very quiet I would definitely recommend

6 months ago

The gentleman at the front desk was nice but I got a stinky smoking room after requesting non smoking. The bed was made and nothing was broken and looked like the toilet and shower were cleaned, but the head board was so nasty fingerprints and other stuff all over it. Also, when walking on the floor my feet were nasty brown. All in all we were safe and for the price it wasn't the worst place I've stayed. They just need to spend more time cleaning.

5 years ago

Don’t stay there they would steal from you!!!! I would put cero stars if there was an option but definitely my staying here was awful since we got there. The lady upfront was rude asking for a $50 deposit in cash and the room was all dirty the toilet was not clean and there was hair all around, the carpet had stains all over and the lights didn’t work. At the time to check out, there was no one and there’s a phone you call and tell you have come at 9 if you want your deposit back. When I got back for my deposit they told me there was a missing towel and they would take $10 out of my deposit. And I wouldn’t even consider taking one of their discounting towels. A friend of mine was staying there too and did the same thing to her, when she realized we knew each other she gave the deposit. And when I was leaving the lady upfront insulted me calling me a “B*tch”. Don’t stay there they would steal from you!!

2 years ago

When I got to the room the TV didn't work and I'll called the front desk and they didn't get in any hurry about coming down here to get it working. Come to find out it unplugged and the microwave was unplugged. The air conditioner cover rattled and is full of dirt and dust. There was not one chair in the room. This place is nothing as it appears on the website. I was very disappointed. Called them and asked them what a weekly amount would be and was told a $190 but when I got here they said no, it's $240. It's trashy. Trash out in the parking lot, prostitutes in the parking lot. Some guy rode upon a bicycle trying to sell me a gold ring.

5 years ago

Upon entering, it wreaked of cigarettes. I was staying here with my husband and baby and felt awful making my baby sleep in this room. There was garbage on the floor and flies swarming around it. We arrived late after a 14 hour drive and the first thing I wanted to do was shower. The shower head was low and someone's hair was on the wall. All of the towels had black smudges on them. We called the front desk to exchange them out for fresh towels but the new ones were dirty too. It was so late, we decided just to try to get 3 or 4 hours of sleep and try to find a different hotel for the remainder of our trip. I tried to find coffee the next morning and all I found was an empty pot in the lobby and no Continental breakfast. I didn't expect fancy. I was hoping for clean. But this place was disgusting.

5 years ago

Came in from Dallas and stayed overnight. Everything was clean and comfortable. The ONLY negative thing was that I saw one roach in the room so maybe do some extra pest control. Other than that, staff was really nice and we enjoyed our stay. Would defintely visit again.

5 years ago

The lady at the front desk , April I believe is her name and her boss were great. April went above and beyond her duty to make sure we were accommodated after just getting in from working and driving several hours. The house keeper was a sweet heart as well. Made sure we all had clean towels and linens if needed. The OYO on Lindale was right the opposite. The front desk lady was rude and couldn't care less whether or not we had a room or not. So if your ever in Tyler I definitely recommend THIS OYO , not the other one. They are having some renovations but the rooms are still clean and comfortable for the price.

5 years ago