Courtyard Tyler

Both stars are for the lovely staff that helped me change rooms 2x and apologized for issues and put me in a quiet corner. But it was short lived. By the time I got ready to unwind, the floor was flooded with teens romping, opening and closing doors continually, hollering in the stair well. This went on nonstop until 11, and still continued off and on until 1. Management was unreachable by phone for 2 hrs. I finally called corporate. That is a feat in itself! It will take some tenacity to get past the AI reception. It took me several tries and options and responses to get a human. I just wanted help getting the hotel notified about the issues going on. This person wanted my phone, my email, my rewards number, my previous address in the middle of the night while I was laying in one of their hotel beds... ridiculous. And then I was told he would file a complaint, but they usually don't usually get a read for several days. Wow. Can I have that 20 minutes back please? Upon checkout, I was told I should have come down to the desk. Ok. In my pjs? In the middle of all the teens that are causing issues? I did not get one apology nor offer of restitution of any kind for my lack of sleep. I would have checked out had I gotten dressed to go down, and I had nowhere else to go safely that late. The only thing I was told when I said my biggest grievance was the fact I couldn't get anyone at the desk for 2 hrs by cell or house phone was..."We can't control who stays in our hotel. There really isn't anything we can do" Ummm... ok. How about..."Would you like to speak with the manager?" Marriott used to be so accountable. This was a fail at the local and the corporate level. I have written many glowing reviews for other locations. 4 hrs sleep at this one. not enough.

3 weeks ago

Last two times room doors were shotty - seemed like they broken into or didn't shut properly. Never received requested items via app. Location is good for my food preferences. Paige is great at front desk. Manager is dressed professionally but not fully knowledgeable on Travel Brilliantly and unaccountable for her misses. I've stayed here ~5 times in 2025. And I used to work for Marriott headquarters training domestic locations on customer service and national initiatives and org changes.

2 weeks ago

Very dated rooms. Lots of fragrances blasting through the common areas. The staff is nice but this hotel is not. No hot water one morning. The thermostat would not kick on heat unless I set it 5+ degrees above room temp. So then I needed to turn it down also when I don't want to be at 80 degrees. Thermostat is bunk. My bed must be pretty old but it has peeling protective wrapping coming off the wood from when it had been installed I guess. Definitely could clean up grout and water damage around bathroom.

5 months ago

I've stayed at a lot of Courtyards over the years; most of them are fantastic. But this one is the absolute worst ever! It's advertised as "recently renovated", however it must have been 10 years ago because it's really run down. Dark and dreary, broken table lamps/shades, nightstand plugs that don't work, AC that sounds like a diesel engine, lumpy mattress, stained walls, ice maker doesn't work, no water bottles in the room or marketplace....it's just poor. The most frightening this was that many of the doors on our floor looked like they had been broken into, or pryed open (see photo). The windows were so dirty, we could barely see through them; in fact, they don't looked like they've ever been cleaned. The exterior looked just as bad with lots of plants and bushes that were dead, and the exterior lights didn't seem to be working. And finally, this hotel was one of the most expensive per day.

4 months ago

It was nice clean and over all except for the matience as far as flooring being a hazard ..the floors are uneven.it's overall a nice hotel .the front desk service was outstanding..Paige did a worderfull job making sure I was happy with arrangements that had to be changed and was at least what I had and or better due to room being dirty.but she did her best and because of her I would recommend this hotel to others.i am a Marriot member and been some time and just wanted to give credit to those who go a little extra sometimes to make situation's that arise comfortable. thank u Marriot.

3 months ago

Surprisingly awful for a Courtyard. Shower in the room was broken and inoperable. Mattress was ancient and very uncomfortable. Furniture was stained and dirty. Will not be back.

3 weeks ago

We arrived to the hotel later than expected, 12:23am to be exact, everything seemed in order until we got to the room, there we found the room unclean, bed half made up, hair on the bed, and an awful smell. Back to the front desk we go, rooms are changed and this next room has had some type of water damage because you can smell the mold and mildew, at this point we’re tired and worn from the long drive, thanks to whomever made Lysol I literally sprayed the whole can around the air conditioning vent where I saw mold. The next morning is where we decided to ask the front desk for a better room and let me tell you that morning front desk crew along with the head of housekeeping made sure that we were accommodated with a cleaner room.

7 months ago

You have to perform your own maintenance? Wow! Very rude at check in!! Probably will NOT stay at this hotel again!!

a month ago