Hotel Oliver

Once we managed to sort out checking-in we had a great stay at Hotel Oliver. The location is excellent and within easy walking distance of everything that Colaba has to offer. This is a great part of the city to stay in and a lot of fun. It is a bit touristy but not overly so and a good introduction to India.||||The rooms are on par with other Mumbai hotels which means the cleanliness is not always great (main issue here is a bit of mildew but nothing serious), the room is not serviced during the stay, and the building is a bit older (with all the problems this brings!) The hotel has gone a long way to making up for some of the normal issues in Mumbai and the rooms have water pressure pumps and hot water heaters so that supply is reliable.||||I think all of the rooms are on the ground floor (ours was) and not all have windows. Ours had a private bathroom which again is not always the case. The street is fairly quiet at night and the location seemed to be safe.||||Staff were good during the check-in debacle and polite and friendly during the stay. They are very insistent about leaving passports with them during the stay - I resisted and this caused a bit of confusion.||||Breakfast is again like most Mumbai hotels - a little odd so don't expect what you'd get in most other cities! Usually just an "omelette" (it's not really like an omelette but it is edible and enough to start the day) and some bread and instant coffee.||||Check-in issues: Booked and paid with Expedia but when we arrived the hotel had no knowledge of our booking. The staff at the hotel were very helpful in trying to sort out the issue, made a number of phone calls to Expedia to try to get the booking confirmation and allowed me to call Expedia's Customer support using their phone. Whilst I was on the phone to customer support Expedia sent an email cancelling my booking. I had to pay the hotel direct and wait for a refund from Expedia. Staff said this happens all the time with Expedia and encouraged me to book direct next time.

8 years ago

All the hotel staff are non cooperative nor they are liable . we have a got a big lesson from them regarding having the trust with someone .||As they have asked for a day regarding my booking for room reqd for 7-10 days , as I have met them in the month of june & also told them that the same will be need after a month & paid the advance too. Since they have no time have a communication with me .||I request other guest too , that there is no shortage of hotels in the city Mumbai , but please be alert in having the realtion with them .as I have a very bad experience with them .||I also request the hotel staff to please be loyal to their customers as they are working in the city like Mumbai where all type of customers comes with several things .

8 years ago

I have to give this rating because of the following factors: 1. Small rooms with less or no windows. 2. Furniture is old and pieces come out of it. 3.if you are choosing one room for 3 people don't book it then,they will provide the bed used in hospitals. 4.leakage in the washroom,like in faucet. 5.every time you have to use washroom you have to call them,so that they can switch on the water connection. I will not recommend this for a family or even for a couple. Book it at your own risk.

5 years ago

The location of this hotel is spot on! In the thick of things, but set back on a quiet leafy Road. The rooms have recently been renovated, however lacks finishing in some areas. The hotel was listed as 'oyo rooms colaba' on booking, which we got at 60‰discount. I'm not convinced that it is worth full-asking price, however considering prices in Mumbai, it's probably as good as you're going to get around this area. The room included a fridge, warm water shower, TV with local channels, which had a USB port, so we connected and watched our own series. All up, it was an ok stay in a prime location.

9 years ago

People should know that not to book this... In budgeted rooms they don't have attached bathroom. Just imagine that you come out after bath and you see guests and reception staff all around. No toiletries kit available. No drinking water available. Even breakfast they brought from roadside stalls. Is this for what we pay them extra 150 for roadside breakfast???? Switches and regulator were also not working fully. Mirror was hidden inside the cupboard. Though we don't expect luxury in low price. Bt atleast we should get basics of hotels and rooms.... It's highly not recommend for couples and ladies.

5 years ago

Though I did not stay here, two stars less is for the front desk guy who just made excuses not to accomodate us rather than facilitating. After all facilitation of guests is the one driving factor of hospitality industry. The booking was done in a jiffy and generated only one guest instead of three. Simple Mistake a customer can make any day. OYO CS ready to help, but not the Front desk guy of this hotel. Even the CS could not convince him to accomodate us.

4 years ago

Third class hotel and management. Drinking water not available. They offer breakfast and serve from roadside shops. If you dont have kitchen then dont offer a breakfast. Rooms are very small. Untrained staff. Bad behaviour. You cant find Basic requirements. Pathetic experience!

4 years ago

The worst stay ever I faced. Don't book room in this hotel,else you will suffer a lot. These people take bookings online and when you reach there, they make excuses that the hotel is fully booked and they had internet problem in cancelling the booking. I enquired from the nearby hotels and got to know they do this to all customers because oyo don't pay them. The person in the helpdesk is really an a****le

4 years ago