Four Points by Sheraton Anchorage Downtown

First of all I want to say there customer service was great. My flight got in early so i decided to go down and see if i could get an early check in they let me for an extra price, I didn’t mind because i was tired. Woke up for breakfast in the lobby it was okay… nothing 5 star but it did the job and was filling. Kiki and the other bartender were great with information and just being amazing with everyone. It was a quiet night except for the cops being called on a guest, they arrested them and got it handed pretty quick, thank god! Other than that it was a great stay. It is located down town so there is homeless around as long as you lock up your vehicle and don’t go walking the streets at night you’ll be good. The room was great I was here for one night it was perfect for the occasion. Clean room, spacious and very cozy. If you’re looking for a 5 star hotel this isn’t it but if you want to be treated like you’re in a 5 star this is it. If you want good service you have to be good service. You get what you put out is what I always say. Will definitely be back again.

a week ago

The rooms have no soundproofing at all—you can hear everything from the adjoining rooms around you. Staying near the elevator is even worse, as the noise is so loud it feels like the elevator is in your room, with sounds every 5 minutes. Even the piano playing in the first-floor lobby can be heard clearly from the third floor. The soundproofing is terrible, but aside from that, everything else was great. Revisit intention: No Vibe: Fail Cleanliness: Pass

3 months ago

Rooms are spacious but could use a better cleaning. Front staff lacked customer service. Didn't get to try the breakfast because it was canceled :( The location is good.

a month ago

This was my second trip to Anchorage, I stayed at the Four Point, they were so accommodation since I had a delay on my flight, thank you to the front desk, she was amazing. I'm the first morning I met David at the restaurant, he was amazing and so welcoming, right away David recognized my Marriott status and informed me that the A La Carte breakfast would be at no charge, I ordered the egg and meat breakfast, it was amazing, I found out Ms. Faga was the chef, she did an amazing job, every morning David and Ms. Faga would greet me with a big smile, I wish that all Marriott staff would have the same attitude as Ms. Faga and David, thank you guys for the service. I looked forward to breakfast every morning.

2 months ago

As echoed throughout the reviews, the rooms and hotel is very outdated and not very clean. The gym was a highlight because it was very nice. The location is also pretty good which was nice. The staff was great which is surprising with how bad the hotel itself is.

4 months ago

Positive: The police response was very quick Negative: There is no security,no camera,no gates and plenty of theft. Hotel staff claims there is security,but could not provide name or hours worked. Our vehicle was broken into and they wiped EVERYTHING out of our vehicle! Tens of thousands of dollars

5 months ago

Room was filthy. When you first walk in the room appears dark and dingy. They painted the walls a dark blue in the sitting room area of the rooms, where there is one light and no windows. We got past the dark and dingy and went out to explore Anchorage. When we returned we were exhausted and showered. Discovered bathroom floor had dirt and dust on it, especially along the walls and in the corners. Front room table had food smeared on it. Desk had water mark ring on it. We sanitized the surfaces and checked the beds. When we were about to go to bed I noticed used tissues laying beside the sink, on the floor between the vanity and the wall. Called front desk and the girl was very nice and offered to switch us to a new room. We chose to stay since we had little hope that the next room would be any cleaner and we just cleaned it ourselves. She did offer to comp us breakfast the next morning. Which was a good thing because $16.99 for continental breakfast, that most other hotels provide for free, with flimsy plastic utensils, is absurd. At least provide real silverware if you're going to try to pass it off as a restaurant breakfast. You clean up after yourself too. UMMM, WHAT? $350 a night hotel where I have to clean my own room and then I have to pay additional money for breakfast, serve myself and clear my own dishes too? I expected MUCH better from a Marriott property, especially for $350 a night!

6 months ago

Good location in the heart of anchorage. We had someone literally open our room 2x with a key while we were sleeping. (All before 9am) 1 we know was staff trying to clean at 8am. The other im unsure of. Little scary. They thought we'd checked out? When we were here another 2 nights. Hince the 1 star service and the front desk people are less than enthused. Room is nice and clean. It has a separate living area, fridge, nice bed, and big shower. The incidental feel of $300+ AFTER the room charge is a little ridiculous. The hubs went to the offered all you can eat breakfast that was $17.00. Said it was like a continental breakfast you pay for. There is a bar in the evening in that same area. The server there was so incredibly nice. There is a microwave in the "pantry" space that is extremely convenient.

6 months ago