TownePlace Suites Anchorage Midtown

I cannot say enough about the Customer Service. |I especially have to give high accolades to Jeremiah and Kone. They take total customer satisfaction to a higher level. Both of them listen and understand questions and concerns. They are great as concierge as well, recommending restaurants, sites and places to visit and things to do.|The rooms are kept clean. Full service is once/week with “fresh ups” every couple of days. You can request full service more often. The staff is very accommodating.|The continental breakfast is very good as well. |You get a lot of bang for the buck.

6 months ago

These pictures are not accurate the kitchen area is nothing like the photos. Stove was old barely shut. My wife slept in the car saying she felt mold in the room which caused her to have respiratory issues. We left early the next day. So no review on b-fast items. The rooms were small but nice, just the kitchen was old. Front desk gal was very respectful as for the manager, he was hesitant to return the points we used but did so later on.

8 months ago

Not a five star, but they do understand service. Michael and Jeremiah have been great in my experience, I’m sure other employees are too. Really remember your name and understand that giving a bit makes you so much more likely to come back. Facilities are solid, but even with that they are already starting renovations to make it even better! There might be a few fancier places up here, but they really understand the service they are providing and it is more than appreciated.

11 months ago

Our family had been saving our hotel points excited to book a future 5 day trip with our swimsuits. Unfortunately we all arrive at hotels for different reasons. I selected this hotel because it said it had a pool and hot tub. I hoped this could provide my wife and young kids a place to relax while I took care of my father’s cancer on our visit from Portland since they didn’t have a car. The hot tub was out of commission when we arrived. I called Marriot guest support to see about another hotel with a hot tub but they didn’t have any available. They suggested the manager could offer a better resolution than an 8,000 point refund. (Which is not even 20% of points for a one night stay) The manager never reached out during our stay. After getting home and leaving a review they sent an email that said “Sorry it’s out of our control if something is broken.” The reason for the negative review is that when I reached out to Marriott for a resolution. They informed me that the manager had said they offered a refund and to cancel the rest of our reservation. That it was out of their hands to fix because this marriot is a franchise and they don’t run it. To be clear, The manager did not offer a refund or a cancellation. “That’s just a general manager making stuff up covering themselves for not following up. A shoutout for all the great staff at this location but I can’t leave a positive review for dishonest management and we will canceling the marriot credit card.

6 months ago

Stayed six nights. The beds are very comfortable, and the water pressure in the shower is good. Otherwise, the room seems ready for a serious refreshing, and is a bit run down with some truly puzzling furniture choices. The air conditioners seem to be on their last legs, with poor output, a musty smell, and being LOUD when running. The quality of service was just OK. We asked for maid service midway through the week on a day when we were out. Staff agreed but it didn't happen. Breakfast was adequate, but the options seemed to decrease as the week went on. I'd give it a three if it cost less.

a year ago

The room was clean and comfortable. The breakfast was average. The staff was ok. Not my favorite place, but certainly better than a lot of what is out there. I’m giving 3 stars because I was here a month ago and I am finding that this is really a hit or miss location. I chose this place twice because of the price. I’d roll the dice and stay again if the price was right.

a year ago

Great hotel near the BP Center if you have a meeting there. |Pros:|Amazing breakfast. So many choices. I just came back from a resort with awful food so maybe that colors my approach, but the fact there were lots of warm choices and an oatmeal bar to die for made this such a great place to start the day.|Near the Moose's Tooth, a great pizza place|Great kitchen area with frig and coffeemaker. 24/7 coffee in the lobby, so that's a win too.|Cons:|Only one I found, the heater/cooler is loud. From other reviews, sounds like they need replacing. Hope that happens. I actually slept ok and I don't think the system did me in for sleep, but you sure notice when it goes on and you're there.

10 months ago

The location of the hotel is great. Very easy to get onto Seward Highway from here. It’s right next to the mall and grocery store so you can walk around and shop. We stayed in a two bedroom unit on the second floor so that we could have space and the kitchen. We were not expecting luxury accommodations, but the furniture in the living space was ugly, outdated, and grungy. There was nothing really comfortable to sit on. The table and chairs were huge and heavy and took up half the living room. The air conditioner seemed very dank and musty and loud. It didn’t work very well to cool down the room on the two extra warm days we had. I also had a headache the entire time I stayed in the room and it felt to me like it was some kind of a mildew situation.||We left for almost 2 days during our 6 day visit, and asked for a room refresh while we were gone, we arrived back to the hotel to find that there was no room refresh. When we asked about it, they told us we weren’t on the schedule. The next day we had a room refresh which included that they made the beds - but no clean sheets. They gave us new towels. I had to go to the desk and ask them for another roll of toilet paper and to replace the conditioner which was empty in the shower dispenser. ||They did take out the garbage. Speaking of garbage because of the every three days room refresh, people turn to put the trash out into the hall and it sits there for days and days on end. This is not an experience that makes you feel like you’re walking into a clean situation. ||They have a coin laundry, which is clean and worked well. The pool was nice. The spa jets don’t work. There is a patio with a Barbeque off the pool. We went outside to check out the barbeque I got locked out and had to walk around the building to go in the front door in a wet bathing suit. Also, the barbeque was broken. There were no signs telling us we would be locked out if we went out there. I had my key card with me, but the scanner was broken. ||The breakfast is what you would expect any place, so that was handy. The staff was really polite and friendly, but didn’t go out of their way to offer any hospitality. We did get a call from the manager who assured us that the paint crew would not be painting in front of our room in the evening we returned from a long day trip only to find them pulling up to the building and unloading at 5 PM to start doing maintenance on the building. ||All in all an adequate place to stay, my overarching feeling leaving is that I spent a lot of money and that I am happy to be returning my own home, which is far more clean and comfortable.

a year ago