Home2 Suites by Hilton Atlanta South/McDonough

ROACH PALACE!!! AVOID AT ALL COSTS! Not only that but the staff was rude and disrespectful/unconcerned with our comfort or inconvenience the entire stay. After 9 hours of driving with another day ahead of us, the last thing I expect or want from my hotel experience is to be met by confrontational front desk staff with anger and frustration that I dared come in for my reservation. No one knew how to use their computers, check in and check out took ages. AND THEN. When we were packing up to leave we found a cockroach on our things! When we told the staff at check out they seemed completely unconcerned. They said "oh, sorry about that. How would you like your receipt?" Highly unprofessional and disorganized, disrespectful, and stressful. If I hadn't been dead tired from driving I'd be back on the way just to get home instead of staying here Just stay at any other hotel in the area if you're passing through Atlanta, any difference in price will be worth the lack of headache and disgust.

a week ago

Let's get started why don't we! Upon coming into the hotel i met the desk lady i can't remember her name but i did notice literally all she does is sit there all day in that highchair. Does she have a disability or something? She gives off a snarky attitude. My room i wasn't expecting it the blotched job on the paint and don't get me started on how the shades were broken and i had to practically roll them up just to get sunlight in, i tried raising them and the string broke off. Stains were everywhere especially dust. The linen smelled off i could've swore my top sheet wasn't change when i came back after asking for room service and by the looks and smell of it it seems i been sleeping in someone else's bed. the only close positive thing was the bathroom except i had someone else hair embalmed in the towels and rags its like are you guys even paying attention to things like that. Then comes the breakfast i mean come on ill rather have a sandwich it was God awful even down to the bagel sandwich and i love bagels. My daughter mentioned to me how there was literally mole growing outside our room door. at this point we couldn't even stay longer i packed our things and left. i do not recommend staying at this hotel. not even for a day worst hotel ever.

3 weeks ago

When they called this place home too, they couldn’t named it any better it is really like your second home. The people here are beyond sweet well mannered and accommodate you to the fullest. I don’t think I’ve ever been somewhere that had so much respect and such great customer service From the ladies that were cleaning the floors from the front desk and so on everybody in here was beyond believable nice and willing to help. I would never say any other place besides here this will be definitely our home2. I wanted to get the certain people special recognization for the outstanding service they gave. Sean,teca, and charisma.. these three went beyond the call of great service. The experience was so wonderful. I don’t think I would ever stay anywhere else so once again when they name this home 2 this is most definitely the Barnes home2 forever…. Thank Christina Barnes…. P.S The rooms are so beautiful nice well kept

5 days ago

We stayed here for an over night while traveling through the Atlanta area. The bad points out weigh the good points on this hotel. The good points are as follows: the hotel appears to be in a safe area with lots of food options close by and the bed was very comfortable. Now the bad points: the room wasn’t very clean, my wife’s feet were pretty dirty from walking around in the room for 1 night, the shower pressure was on-existent (at 5:00am), the shower gel dispenser was not on the wall and it was completely empty, and the office chair in the room was broke. We will not be staying here the next time we drive through the area.

3 weeks ago

Checked in the other day, had a problem with the air conditioning being too loud. However, Lisa at the front desk was a rock star. I told her about the issue and she moved me to another room. I was only here for one night and she did the absolute best besides being there by herself! Great service!

3 days ago

I am writing to express my deep dissatisfaction with my recent experience at your Home2 Suites location. I made a reservation, and unfortunately, the representative took down my credit card information incorrectly, specifically the expiration date. Despite this mistake, I assured the front desk manager, Shay, that all other information on my card was correct. However, Shay informed me that my reservation would be canceled because she was unable to process the payment and that she had to complete her audit paperwork. What truly left me frustrated was Shay's complete lack of empathy and unwillingness to assist me. As a loyal Hilton customer, I expected at least an attempt to help resolve the situation, especially given that I was on a 16-hour drive and needed a place to stay. She told me to contact the reservation department, which I was unable to do as their office was closed. Despite my explanation of the error, Shay refused to offer any alternative solutions, leaving me without any support or options. It is extremely disheartening to encounter such poor customer service, particularly from someone in a managerial position. I understand mistakes happen, but I would expect a manager to try to resolve the issue or at least show some care for the customer’s situation, especially under the circumstances. Instead, I was left feeling unheard and unsupported. As someone who travels frequently and often chooses Hilton properties, this experience has been deeply disappointing. I have always chosen Hilton because of the quality of service, but this situation has made me reconsider my future bookings. I sincerely hope Hilton takes this feedback seriously and works to improve customer service, especially when it comes to handling reservations and addressing customer concerns. I would appreciate a prompt resolution to this issue and any steps that can be taken to ensure I am not left stranded during my travels again.

a month ago

Hotel Review: Absolutely unacceptable experience. This hotel was a nightmare from start to finish. I had to switch rooms three times due to serious cleanliness and maintenance issues: 1. First room: Filthy. There was food left in the fridge, plastic ware shoved in the garbage disposal, and a moldy dishwasher with dirty dishes still inside. To top it off, there were no working lights in the shower. 2. Second room: The furniture was in shambles—ripped and falling apart. The lights were flickering like I was in a horror movie. 3. Third room: The bathroom sink was partially broken, with no water pressure. The room phone was not only crusty and disgusting but also completely non-functional. On top of that, I dealt with unbearable noise. At 11:40 p.m., the adjacent room had their TV blasting. On the way back to my room, I encountered a violent argument between a couple in the elevator, which made me feel unsafe. I spoke with the front desk, and they claimed there were no other rooms available. Hilton customer service kept me on hold so long that I had to hang up. This was an absolute disaster, and I expect immediate compensation for this experience. Please have your customer service contact me to arrange a full reimbursement. This level of service is unacceptable and does not reflect Hilton’s standards.

a month ago

Do not stay here! We thought we would give it a try but ended up regretting that decision. We found disturbing items in our room, got locked out of our room and spent more than an hour trying to get back in due to the front desk not being able to help us (although Leon was very helpful and concerned for us), and it did not seem that our overall concerns were very important to management. There are other options in McDonough, choose another!

2 weeks ago