Americas Best Value Inn Lincoln

I had a very disappointing experience at this motel. The cleanliness of the room was unacceptable—there were visible stains, including what appeared to be blood on the mattress, and the bathroom was in poor condition with a non-functioning toilet and a strong odor. Room service was unresponsive, and I found part of a used blunt under the bed, along with cockroaches in the room. This level of hygiene and service is far below any reasonable standard. I would not recommend staying here until significant improvements are made.

a week ago

Positive: Clean sheets, coffee, some TV, quiet. Negative: Was hoping fir ground floor room. But I did not specify at time of reservation.

3 weeks ago

I stayed there for one night a couple weeks ago and when I checked in, they asked me if there was gonna be any animals staying there And I said no I told him that my friend may be bringing his dog over with him to visit but he was a very good dog. My room was filthy and for that dog just coming to visit me that came out of my room. They charged me $116 extra They charged me that $116 and it was more than what my room cost. I would never refer this place to anybody. Very very poorly ran, and they watch you like a hawk out their window And the dog that visited was very well behaved dog. And the dog did no damage whatsoever for me to have to pay them $116. I am a single mom and that took a lot of my money for the rest of the month. i came down to lincoln for a family member that was in hospital and very sick. I may have to get an attorney on this one because I didn’t sign anything stating anything about a pet in my room and it would cost me 116 - there was nothing signed.

5 months ago

I fully expect this review to be removed. I stayed here for two nights. Checking in on the 12/23/2024 and checking out on 12/25/2024. I booked through Sonesta under whose umbrella America's Best Value Inn operates as a franchise. Let's start with my check in. I originally booked a single bed queen but I changed the reservation to a double bed queen because of the the possibility of another person joining me. The change in room type already resulted in me paying more money but that's ok and acceptable. While checking in I advised the front desk employee, who is the manager so her lack of knowledge was inexcusable, that I had a service dog with me. She immediately asked me to provide documentation which is illegal under ADA guidelines. However, due to previous experiences at hotels, I decided to accept that and pay the pet deposit as I didn't have the documentation readily available. Also because I switched rooms I was charged an additional fee for having another guest, which I had said I wasn't sure if they would come or not, they did not come so they charged me extra for no reason. So a room that I booked for a total price of $63.23 it turned out I was charged a total of $81.90. I contacted the corporate offices of Sonesta and told them about the experience. The corporate office tried to call them multiple times and they got no answer from the front desk dispite the hotel being basically empty. They also emailed the property regarding the incident to which I will come back to later. I had to book another night for 12/24/2024. When I went to make the payment I provided the front desk with my documentation for both housing and for employment, despite them legally not being able to ask for this. She again tried to argue with me that my dog was an ESA when the documentation clearly said service animal. She said she'd talk to the owner and see what to do and she only charged me for the room. I also advised her that it was only me in the room so I was charged for a person that did not exist. She of course instead of offering to refund that charge or discount my reservation instead threatened to charge me more money. So about 5 minutes after I paid for the reservation only she came and knocked on my door and told me I had to pay the pet fee or leave the property immediately. I agreed to pay it because I had no choice at the time. So they response about corporate emailing them was, "Its the same as what your documents said." anyway due to circumstances I had to book a third night. I would've had the money on my card to pay for the reservation if I wasn't continually charged additional fees which should have been refunded. Anyway I had the money in another account but that account was having technical issues and it being Christmas I couldn't contact them to fix it. I agreed to check out of the room dispite me having no place to stay. They called the police on me after I had already vacated the room, not because I was causing problems but because I was still on the property. Now about the room. They had Motel 6 comforters on the bed so a hotel they aren't even associated with. The bathroom was absolutely disgusting and the bath and shower borderline unusable because of how dirty they were. There's absolutely no chargers in the room. Oh and to add to it, because she only gave me 10 to be out of my room before she called the police in my hurry while attempting to control an ongoing anxiety attack I forgot one of my very expensive pillows in the room. I can't go back to get it because as i've been told I'll be arrested if I come back to the property. I had an advocate from a advocacy group for service dogs call and the person calling told them that if anyone else calls them about my case they will call the police. So don't stay here. They are thieves and will make up reasons to charge you more money and then call the police when you try to get your money back.

4 months ago

Room was filthy, smelled awful, and the staff didn’t care. Never staying here again. Also their worst WiFi I’ve ever seen doesn’t work either.

a week ago

Lady in the morning is Super Nice The 2nd shift young man is Super Nice The Housekeeper Saturday was Amazing as well. Thank you!!!

3 weeks ago

My room was nasty. Cockroaches on the furniture and walls. Smoke detectors missing. Nasty stink. Everything was dirty. Floor transitions bent causing tripping hazard. The attendant was less than friendly. Tried canceling and all I got was attitude and told to escalate to management tomorrow.

8 months ago

Positive: Location and the front desk attendant lady that was so very nice and helpful. Negative: Did not have the correct room I booked available and when it became available the second day it was 10x worse than the one I was put in the prior day. Very dirty, rundown, stinky, and delapitated.

11 months ago