Best Western Plus Rapid City Rushmore

Wow! All I can say is every BW+ should use this as a business model, from the time we checked in, Serenity was professional, courteous, and thoughtful about all the information she gave us about our stay. She even asked us about our pet. This hotel is modern, clean, spacious, quiet and the green area for pets has been kept up. Our pet, loved that. It is surrounded by restaurants and Mount Rushmore is only about 45 minutes away. The breakfast was a super nice spread, way more than a continental.|Thanks again for making us feel welcomed and for a great night sleep.

2 weeks ago

Gluten free breakfast choices! They had a great continental breakfast. The staff was very friendly and helpful. The place was clean and well kept. I would definitely stay here again!

3 days ago

Great place to stay. Friendly staff and great room! The rooms and building were clean, newer and welcoming. Breakfast is really good and a great eating area! Pool and hot tub were great . I would definitely stay here again! And was a very good price!

3 months ago

This is not a review I wanted to write about Rapid City's top-rated hotel, but after filling out a post-stay survey and getting a form response from the "general manager" I had no choice. While there was nothing wrong with the decor or cleanliness, unfortunately this was a terrible experience. There's absolutely no soundproofing in this hotel at all. If you face the front towards the parking lot, you'll get tons of traffic noise from the major intersection at the end of the street. And if you are unlucky like me, you'll find out the rooms have zero soundproofing on the interior - you can hear TV noise, talking, etc quite clearly from your neighbor. I was woken up by a rude neighbor blaring the TV at 1 a.m.. ||Called the front desk and lady said she'd shut it down, and she did come up quickly. It got only a little better before they were at it again so I called down once more and asked to be moved - to a room facing the back of the hotel. While the lady was helpful, she didn't know anything about the hotel's layout, and insisted the new room she offered was facing the back when I knew it clearly was not. She kept saying they didn't have my bed type available and stated clearly I was happy to move to something different. In the morning, I voice my concerns to what appeared to be a manager at the front desk and again asked to be moved to a rear-facing room, but she gave me the same "we don't have your bed type available" statement and was just as overly dismissive as she could be. It sure sounded like these people wanted me to pay them money on the side to switch to a different room type, even when I kept saying I was happy to move to a queen room vs a king room. ||Exhausted from no sleep from the dreadful night, I booked a room at another Rapid City hotel so I ended up needlessly paying for two hotels for the same night. The Hampton Inn was FAR better than this noisy place in every aspect. If you are a light sleeper, avoid this Best Western at all costs unless you can guarantee you get a room facing the back of the hotel or you'll be throwing your money away here like I did.

2 months ago

Hotel was very clean, as was our room. Pool and hot tub were great and clean too. Every staff member we interacted with was helpful and friendly. They have a nice selection of snacks and drinks available for purchase at the front. The breakfast was delicious, hot, and fresh both days we went. Definitely one of the better hotels in the area.

3 months ago

Not crazy about the pillows, too hard for me, but I loved the room. The shower was amazingly hot. The black out curtains weren't great, but they were ok. My hubby needs it totally dark to sleep. After the first night of not getting enough sleep, he was sleeping just out of exhaustion from the trip and activities. I also don' appreciate that the fridge wasn't keeping the left overs edible. I got sick on the first evening's food, on the 2nd night when i ate some of it before bed. It tasted good, smelled ok, so i ate some, and then threw up that night. |I give this place a 5* because I totally enjoyed the warm, inviting room, the shower temperature and water pressure & fairly quiet stay. The positive items for this place outweighed the negative items. I would highly recommend.|But if you do stay there and there isn't something working right (fridge) or something isn't quite the way you want it to be, please tell the front desk. They were so wonderful at this place. |Oh and Breakfast. Wow, that was a plus & so welcoming. When I visit again, I will definitely want to stay here again. |Our trip was so short, Fri to Monday - 3 nights. If we were staying longer than 3 nights, I would have told the front desk about the fridge. No other complaints that the front desk can take care of. The pillow is because I'm not used to it. Happens no matter where we stay. The other thing I noticed, and this isn't a negative thing, there was no safe in the room. |Highly recommended!

4 months ago

Rooms were clean and spacious, the pool and hot tub were nice. Excellent complimentary breakfast with very friendly and attentive staff. We would stay here again coming to Rapid City!

3 weeks ago

Positive: Very clean, quiet rooms, comfy beds/pillows. Convenient location. Breakfast area is very nice and well kept. Breakfast had plenty of options and was very good! Negative: Water pressure in the shower was lacking. I have very long thick hair. Took much longer to thoroughly shampoo/rinse. A hotel of this caliber could invest in some better quality hair dryers too. Took forever to dry my hair.

6 months ago