Residence Inn Madison East

I travel quite a lot. I typically am a solo female traveler. This trip I was traveling bc my dog had surgery at UW & was traveling with a companion. I have to say this hotel was frightening. The experience started when we pulled in to the lot. There were 2 Madison Police cruisers in the lot & they remained in the lot for about an hour after we arrived. I requested a 2 bedroom suite near a door to enable my dog to easily go in & out to potty after surgery. Our room was a bit dated & worn but was clean. The bar lock on the door was damaged & looked like it had been screwed back into the wall in several spots. The living room curtains were missing. The carpet was ripped. The beds were very hard. However these things were minor. After checking in I discovered the door we were near was out of order & went up to request being moved to a room near a working door & told nothing was available but we could be possibly be moved later. A few days later, someone was trying to get in our room with a key. The front desk called & didn’t understand why we were in that room, 104, that we were supposed to be in 109. I said we were given this room at check in & had not been moved. This was one of numerous scary events. There was something sketchy going on in the room across from us as they had at least 10 people knock on their door every day we were there. Next, I noticed that there was only one other female guest, besides staff & that I saw, the entire time we were there. When the snow melted & I was walking my dog outside I noticed needles around the grassy area by the broken door. I also saw the police in the parking lot 2 other times. Something is not right about this hotel. It is not well maintained & something shady is going on. If I had been on my own I would have checked out & gone to another hotel. I have never been at a hotel were I have only seen 1 other female guest. It was uncomfortable. I do NOT recommend this hotel & STRONGLY advise any female solo travelers NOT to stay here.

2 weeks ago

Customer service was excellent! This one is a little dated but it was still comfortable. Public transportation is right at the front of the hotel. That bus goes right to the Mall and shopping areas. Would stay there again if I visit. Very convenient.

a month ago

I came to check in and no one was at the front desk, maintenance walked past and asked if I had been helped, I told him no I was waiting to be checked in. He told me to wait a moment and as I was waiting I over heard what I assume to be the person I was waiting on begin to yell and ask him why he couldn't just do it. I was confused but continued to wait. As she approached the desk, she seemed irritated as she continued to talk to the maintenance guy who was trying to walk away. She finally checked me in and gave me my key card. My room is as nice as can be expected for the price I paid but I wasn't expecting my 1st interaction to be this unpleasant.

3 weeks ago

The positives: the location is right by I-90 but far enough to be quiet. The staff is very friendly. The beds are comfortable.||The negatives: It is a run-down hotel. It needs deep cleaning and lots of repainting/repairs. The breakfast is so poor that most people would look and leave. The only hot choices were scrambled eggs and scrambled eggs on some mornings. No cut fruits ever.

5 months ago

We were disappointed with our room at the Residence Inn Madison East as the room's furniture was very worn, especially the sleeper sofa/couch was very uncomfortable to sit on and the bathroom was filthy. We had to ask the housekeeping to come and clean excrement residue that was left on both sides of the bathroom door and on the wall next to the toilet and adjacent wall. There was a shortage of accommodations available throughout the whole city during the days we were there, so we were thankful when we were able to move to another Marriott facility in another area of Madison.

5 months ago

Stayed in 1 BR suite using points, for 2 nights over the weekend while attending my son's wedding in Columbus, WI. Room was clean, soft pillow-top mattress, and plenty of room to spread out. Breakfast buffet included, from 7-10am. Had a decent enough assortment of food- eggs, seasoned potatoes, sausage/bacon, waffle maker, assorted fresh fruits, assorted beverages. Front staff friendly. Parking free. Did not have time to check out the pool/gym area. Easy on/off 151 if you want to head out of the city, or into Madison. It's an older property, but rooms had been refreshed and were just fine. Convenient location, close to airport, grocery stores (Woodman's in Sun Prairie is nice), and restaurants. Would stay again.

7 months ago

Yes this is an older style residence inn but serves it purpose quite well. Always appreciate their amenities and the fact they are pet friendly. Great location close to freeway as we were just passing through. Would definitely stay here again.

5 months ago

Great spot to bed down if you happen to be in the area. Courteous staff. Spacious rooms. TV wouldnt accept my firestick 4k.

3 months ago