Hotel the Vaishno Devi Hills

My experience was not good in this property. Room unclean, sofa also very dirty, bed sheet not clean and in bathroom water pressure very less. One is most important thing in room too much cockroach and mosquito. I have vedio for this all. When we reached at there location. There is no one to receive the luggage and the guest.

3 weeks ago

The staff at this hotel were incredibly welcoming and helpful throughout our stay. The rooms were immaculate and very comfortable. The staff was friendly and accommodating, willing to help with a smile.  Our stay at hotel was an unforgettable experience. 🤗☺

3 months ago

We had a great experience at this hotel and everything was upto the mark. They provided us pickup and drop facilities and made sure everything was satisfactory. The staff here is really polite and the service was great. The rooms were really nice and had a minimalistic decor. Special thanks to Kasuhal Thakur Ji for their commendable job. Would recommend this to people who are looking forward for a visit to Vaishno Devi.

2 months ago

Nice and comfortable stay. Rooms were spacious. Near to market. Provide drop service. Staff was polite and helpful.

2 months ago

#1. My booking was on 25th May check-in time 12:00, we have reached hotel at 8:00 am ( 4 hours early ), they said we will not allow early check-in, I requested and booked another room in the same hotel for few hours just to avoid any transfer. If room not available, how come hotel able to give another room with cost of 2.5k. #2. Breakfast - they go on exact date, rather than count. example if you have booked 2 days stay with breakfast and lunch(or Dinner) you could choose your days, In my case Hotel rejected breakfast request for 25th Morning. #3. Lunch - they denied saying in my booking its Dinner. However at the time of booking says "Lunch or Dinner". So again we paid but lost one Dinner, ideally it could have been accommodated with Lunch. #4. Finally we had Breakfast on schedule as per hotel i.e on 26th Morning and 27th Morning. Both the days Breakfast was Not buffet. #5. On any request Hotel will say "No" #6. I have been to many hotels, not sure why but this hotel seems not interested for guest. seems the staff just doing their duty and no interest on guest requirements etc, they go with thumb rule "No". Something wrong with overall management may be.

6 months ago

While booking we had paid advance and while we were leaving they continously said that they did not recieve Rooms were Ok Location was good Service was very bad And at last while leaving the experience was not good

4 months ago

Rooms are spacious, well lit , with big windows, in case you need cross ventilation. Bathrooms are well furnished with hot water as needed. Water bottles per room are provided and separate water jug is there for tea. The beds are clean and well sized. They do not provide tea, milk, sugar or coffee bags. But Good stay all in all.

8 months ago

Room service is absolutely dull, electronic appliances are not working properly AC too,food is too costly they don't even bother that you are there.

4 months ago